Client Success Coordinator

Publicis Groupe; Chicago, Northern (IL, KY); Hybrid; USD 56,000 - 84,000; Full time

Job summary

Epsilon is seeking an Associate, Client Success to support the coordination and management of client relationships across a dynamic portfolio of accounts. You will partner with Account Executives, Client Services, Billing, and cross-functional teams to ensure timely delivery and a high-quality client experience.

You will drive day-to-day operational excellence behind data-driven marketing campaigns—managing timelines, ensuring clear communication, and producing concise reporting for

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
• 1–2 years of relevant professional experience within the digital media industry.
• Strong written and verbal communication skills.
• Analytical mindset with the ability to work with large data sets and translate insights into actionable reporting.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to work both independently and collaboratively in a team environment.
• Self-starter with strong initiative and a proactive approach to problem-solving.

Responsibilities

• Support the development and execution of client projects by coordinating internal workflows and ensuring deadlines are met.
• Maintain accurate, real-time project status updates and communicate progress effectively across teams.
• Contribute to the execution of data-driven direct marketing campaigns, including preparation of client and conference materials.
• Analyze large data sets to produce clear, concise reporting that supports Account Executive strategies.
• Track program performance and generate consolidated reports to measure campaign effectiveness.
• Support financial processes by researching and reconciling billing, invoicing, and shipping-related data.
• Build strong working relationships across teams, including management, clients, and cross-functional partners.
• Demonstrate flexibility and problem-solving skills in a fast-paced environment with shifting priorities.
• Provide back-up support to Account Executives as needed.

Skills

Communication skills

Analytical mindset

Organization

Independent & collaborative

Education

Bachelor’s degree in Business/Marketing/Communications

Tools

Microsoft Excel

Job description

Epsilon is seeking an Associate, Client Success to support the coordination and management of client relationships across a dynamic portfolio of accounts. You will partner with Account Executives, Client Services, Billing, and cross-functional teams to ensure timely delivery and a high-quality client experience.

You will drive day-to-day operational excellence behind data-driven marketing campaigns—managing timelines, ensuring clear communication, and producing concise reporting for