Client Success Associate: Drive Campaign Execution

Publicis Groupe ANZ; Chicago, Northern (IL, KY); Hybrid; USD 56,000 - 84,000; Full time

Benefits offered by this job

Health coverage

401(k)

Tuition assistance

Commuter benefits

Professional development

Job summary

Epsilon is seeking an Associate, Client Success to support coordination and management of client relationships across a dynamic portfolio of accounts. You will partner with Account Executives, Client Services, Billing and cross-functional teams to ensure seamless project execution and a high-quality client experience.

In this role you will help drive day-to-day operational excellence behind data-driven marketing campaigns—supporting delivery, managing timelines, and ensuring clear communication

Qualifications

• Bachelor’s degree in Business, Marketing, Communications or related field.
• 1–2 years of relevant professional experience in digital media.
• Strong written and verbal communication skills.
• Analytical mindset with ability to work with large data sets and translate insights into reporting.
• Strong organizational skills and attention to detail.
• Proficiency in MS Excel, Word and PowerPoint.
• Able to work independently and in a team environment.
• Self-starter with proactive problem-solving.

Responsibilities

• Coordinate internal workflows and ensure deadlines are met.
• Maintain real-time project status updates and communicate progress across teams.
• Contribute to data-driven campaigns, including prep of client materials.
• Analyze large data sets to produce clear reporting for AE strategies.
• Track program performance and generate consolidated campaign reports.
• Support billing, invoicing and shipping data processes.
• Build strong cross-functional relationships across teams.
• Demonstrate flexibility in a fast-paced environment with shifting priorities.
• Provide back-up support to Account Executives as needed.

Skills

Communication skills

Analytical mindset

Organizational skills

Data analysis

Team collaboration

Proactive

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Excel

Word

PowerPoint

Job description

Epsilon is seeking an Associate, Client Success to support coordination and management of client relationships across a dynamic portfolio of accounts. You will partner with Account Executives, Client Services, Billing and cross-functional teams to ensure seamless project execution and a high-quality client experience.

In this role you will help drive day-to-day operational excellence behind data-driven marketing campaigns—supporting delivery, managing timelines, and ensuring clear communication