Client Experience Specialist - Scottsdale Office

Reliance Partners; Scottsdale (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Real-World Experience

Supportive Team Environment

Job summary

Reliance Partners in Scottsdale, AZ is seeking a Client Experience Representative to support client inquiries and handle light administrative tasks. The role reports to the Customer Service team and emphasizes clear communication and organizational skills in a professional insurance environment.

Responsibilities include managing client communications in Zendesk, generating proofs of insurance, answering inbound calls, and ensuring policy compliance and reliable attendance.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Attention to detail and proficiency with Microsoft Office applications.
• Ability to work effectively within a team.

Responsibilities

• Manage and maintain records of client communications in AMS Zendesk.
• Generate proofs of insurance upon request.
• Answer inbound calls, ensuring prompt and professional service.
• Maintain compliance with company policies and attendance standards.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Teamwork

Attention to detail

Tools

Zendesk

Microsoft Office

AMS

Job description

Reliance Partners in Scottsdale, AZ is seeking a Client Experience Representative to support client inquiries and handle light administrative tasks. The role reports to the Customer Service team and emphasizes clear communication and organizational skills in a professional insurance environment.

Responsibilities include managing client communications in Zendesk, generating proofs of insurance, answering inbound calls, and ensuring policy compliance and reliable attendance.