Client Success Associate - Multi-Client Support & Ops

Progyny; New York, Northern (NY, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Family benefits

Bonus program

Equity

401(k) plan with company match

Learning and development

Job summary

Progyny is seeking a Client Success Associate in New York, NY. You will manage day-to-day client requests, collaborate across teams to ensure timely resolutions, and maintain precise client records within management tools.

The role emphasizes strong communication, organization, and the ability to balance multiple clients in a fast-paced environment. You will support reporting, health checks, and routine administrative updates.

Qualifications

• Bachelor’s degree or relevant experience in a client-facing, customer support, operations, or business-related role.
• Strong responsiveness and follow-through, with a commitment to timely and high-quality client service.
• Highly organized, detail-oriented, and able to manage a large volume of requests across multiple clients.

Responsibilities

• Manage day-to-day requests across a large book of business, ensuring timely, accurate, and professional follow-up.
• Triage client inquiries, determine appropriate next steps, and coordinate with internal teams to resolve issues efficiently.
• Maintain accurate client records, documentation, and activity tracking within client management tools.
• Support routine client reporting, client health checks, and administrative updates as needed.

Skills

Client management

CRM experience

Communication

Organization

Multi-client coordination

Education

Bachelor’s degree or relevant experience

Tools

CRM software

Excel

Job description

Progyny is seeking a Client Success Associate in New York, NY. You will manage day-to-day client requests, collaborate across teams to ensure timely resolutions, and maintain precise client records within management tools.

The role emphasizes strong communication, organization, and the ability to balance multiple clients in a fast-paced environment. You will support reporting, health checks, and routine administrative updates.