Client Success Associate – Employer Partnerships (Hybrid)

Noom; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Summer Fridays

Summer Break week

Medical, dental, vision

Parental leave

Stock awards

Performance-based bonus

Job summary

Noom is seeking a Client Success Associate to support employer partnerships, handling day-to-day account management, launches, engagement, and renewals. You will collaborate with a Client Success Manager and cross-functional partners to keep accounts on track and provide high-quality support.

This role emphasizes organization, proactive communication, and the ability to manage multiple priorities across a growing portfolio, with a hybrid NYC/Princeton office setup and opportunities to learn the

Qualifications

• 3+ years in a client-facing role such as account management, client services, customer success, implementation, or similar; healthcare/SaaS preferred.
• Strong organizational skills with ability to manage many accounts and priorities without losing track.
• Excellent written and verbal communication skills.
• Comfort working with data and basic reporting to monitor status, milestones, and performance.
• Experience using CRM platforms and account-management or project-tracking tools.
• Comfort using AI tools to work more efficiently and openness to new tools as our stack evolves.
• Proactive, collaborative mindset and eagerness to learn the full client lifecycle.
• Willingness to travel occasionally, up to 20%.

Responsibilities

• Support high-volume employer accounts across client retention and engagement.
• Track renewal dates, launch timelines, and milestones within your portfolio.
• Monitor accounts for early warning signs and flag risks to your manager.
• Keep client information updated in CRM and tracking tools.
• Assist with new client implementations, launches, and ongoing account management.
• Respond to routine client questions in a timely, professional manner.
• Support post-launch enrollment and engagement activities.
• Prepare agendas and follow-up communications for meetings.
• Manage multiple tasks and deadlines across several accounts.
• Help document scalable processes as the team grows.

Skills

Client-facing experience

Organizational skills

Communication skills

Data reporting

CRM platforms

AI tools familiarity

Collaborative mindset

Travel willing

Tools

CRM platforms

Project tracking tools

Job description

Noom is seeking a Client Success Associate to support employer partnerships, handling day-to-day account management, launches, engagement, and renewals. You will collaborate with a Client Success Manager and cross-functional partners to keep accounts on track and provide high-quality support.

This role emphasizes organization, proactive communication, and the ability to manage multiple priorities across a growing portfolio, with a hybrid NYC/Princeton office setup and opportunities to learn the