Operations Client Success Partner

Nomura; New York (NY); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Sign-on bonus

Restricted stock units

Comprehensive benefits

Job summary

Nomura is seeking an Operations Client Relationship Management (OCRM) Associate in New York to manage the operational relationships with our priority client base. The role partners with Sales, SRM Front Office, and Operations to deliver seamless client service across the post-trade lifecycle.

You will monitor client needs, prepare materials for meetings, and help translate regulatory and market developments into actionable client insights, leveraging technology and AI tools where appropriate.

Qualifications

• Strong knowledge of financial service products and associated processes.
• Understanding of post-trade operations, settlement processes and reconciliation procedures.
• Familiarity with regulatory frameworks.
• Client query management and troubleshooting.
• Excellent written and verbal communication skills.
• Ability to build and influence relationships across cross-functional and cross-regional teams.
• Core understanding of technology and AI, including how these tools can be used to improve operational processes and client service outcomes.
• Minimum of three years’ experience within financial services, ideally within operations, post-trade services, or client relationship management functions.

Responsibilities

• Partner with Sales, SRM Front Office Client Account Management, Operations and other corporate functions to facilitate client relationships.
• Maintain regular communication with clients to support a best-in-class client service experience.
• Coordinate across corporate functions to ensure clients’ needs are met.
• Maintain awareness of industry trends and the regulatory environment, including their impact on clients, with a willingness to develop deeper expertise.
• Daily monitoring across the pre and post trade lifecycle to proactively resolve issues for key clients.
• Prepare high-quality client materials for meetings and in response to client requests.
• Summarise periodic client metrics collaborating with the Business Transformation function to deliver MI requested by clients.
• Lead discussions and projects by organising meetings, partnering with key stakeholders and influencing the delivery of initiatives, technology strategy and internal behavioural change to enhance client service.
• Develop a strong understanding of vendor solutions and market capabilities relevant to operational service delivery.
• Support clients seeking to understand how technology and AI tools can be applied within post-trade operations.

Job description

Nomura is seeking an Operations Client Relationship Management (OCRM) Associate in New York to manage the operational relationships with our priority client base. The role partners with Sales, SRM Front Office, and Operations to deliver seamless client service across the post-trade lifecycle.

You will monitor client needs, prepare materials for meetings, and help translate regulatory and market developments into actionable client insights, leveraging technology and AI tools where appropriate.