Client Success Associate, Employer Partnerships

Noom; Princeton (NJ); Hybrid; USD 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

401(k) with company match

Paid holidays and generous time off

Summer Fridays

Summer Break week

Premium medical plans

Parental leave

Stock awards

Performance-based bonus

Access to Noom’s products

Zusammenfassung

Noom is seeking a Client Success Associate to support Employer partnerships. You will manage day-to-day account activities, help with client launches, engagement, and renewals, and coordinate with a Client Success Manager and cross-functional partners to keep accounts on track.

The role emphasizes organization, detail-orientation, and the ability to handle a high volume of accounts, with opportunities to use AI tools and travel up to 20% as our technology stack evolves.

Qualifikationen

• 3+ years in a client-facing role in SaaS, digital health, or healthcare preferred.
• Strong organizational skills with ability to manage high-volume accounts and competing priorities.
• Excellent written and verbal communication skills.
• Comfort with data and basic reporting to monitor account status, milestones, and performance.
• Experience using CRM platforms and project-tracking tools.
• Comfort using AI tools to work more efficiently and openness to new tools as stack evolves.
• Proactive, collaborative mindset and eagerness to learn the full client success lifecycle.
• Willingness to travel up to 20%.

Aufgaben

• Support retention and engagement across a high-volume portfolio of Employer accounts.
• Track renewal dates, launch timelines, and milestones across your portfolio.
• Monitor accounts for early warning signs and proactively flag potential risks to your manager.
• Maintain accurate, up‑to‑date client information in CRM and account-tracking tools.
• Support new client implementations, launches, and ongoing account-management activities.
• Respond to routine client questions and requests in a timely, professional manner.
• Help drive post‑launch enrollment and engagement activities.
• Prepare agendas, materials, and follow‑up communications for client meetings.
• Manage multiple tasks, deadlines, and competing priorities across several accounts simultaneously.
• Help document and maintain scalable processes as the Client Success organization grows.

Kenntnisse

Client-facing experience

Account management

Organization & attention to detail

Communication skills

Data analysis

Tools

CRM software

Project tracking tools

Jobbeschreibung

Noom is seeking a Client Success Associate to support Employer partnerships. You will manage day-to-day account activities, help with client launches, engagement, and renewals, and coordinate with a Client Success Manager and cross-functional partners to keep accounts on track.

The role emphasizes organization, detail-orientation, and the ability to handle a high volume of accounts, with opportunities to use AI tools and travel up to 20% as our technology stack evolves.