Customer Success Manager

Harrington Starr; United States; Remote; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K

Attractive stock options

Job summary

A growing tech company in the United States seeks a Customer Success Manager to oversee Tier 1 accounts and drive growth through upselling. This remote role is ideal for someone with 5+ years of experience in a high-growth SaaS environment, strong communication skills, and a passion for startup culture. The role offers clear career progression, stock options, and a dynamic work culture focused on innovation and agility.

Qualifications

• 5+ years as a Customer Success Manager, ideally in a startup or high-growth SaaS.
• Passionate, hungry, and self-starter, able to work independently and hit the ground running.
• Strong in managing high-value accounts, with excellent communication skills.
• Tech-savvy, familiar with deal rooms, sales, and enablement processes.
• Fearless problem solver with a love for startup culture.

Responsibilities

• Manage 14-20 Tier 1 accounts ensuring onboarding, adoption, and renewals.
• Drive expansion and upsell with smaller clients.
• Serve as a trusted, white-glove advisor to senior GTM leaders.
• Collaborate across teams to identify growth opportunities and resolve issues independently.

Skills

Customer Success Management

Communication Skills

Problem Solving

Account Management

Tech-savvy

Job description

This range is provided by Harrington Starr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00/yr - $125,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from Harrington Starr

I help leaders in Financial Technology build & grow their Sales & Marketing Teams, from Start-Up to Large Corp

We’re partnering with a fast-growing tech company on a mission to revolutionize the data room industry. With strong funding and ambitious plans, this remote role offers the chance to make a real impact in a dynamic startup environment.

Responsibilities:

• Manage 14-20 Tier 1 accounts ensuring onboarding, adoption, and renewals.
• Drive expansion and upsell with smaller clients.
• Serve as a trusted, white-glove advisor to senior GTM leaders.
• Collaborate across teams to identify growth opportunities and resolve issues independently.

Profile:

• 5+ years as a Customer Success Manager, ideally in a startup or high-growth SaaS.
• Passionate, hungry, and self-starter, able to work independently and hit the ground running.
• Strong in managing high-value accounts, with excellent communication skills.
• Tech-savvy, familiar with deal rooms, sales, and enablement processes.
• Fearless problem solver with a love for startup culture.

Why Join This Company?

• Rapid growth with clear career progression, aiming to expand the team significantly by 2026.
• Impactful role with visibility and influence at the executive level.
• Attractive stock options and benefits, including health, dental, and 401K.
• Be part of a remote-first company with a culture of agility, innovation, and high performance.

If you're a go-getter passionate about startups and eager to grow with a company on a trajectory to 3x quarterly growth, this is your chance. Apply now for more information.

Seniority level: Mid‑Senior level

Employment type: Full-time

Job function: Business Development