Client Success and Operations Assistant

Kim Mathis & Associates; Greensboro (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Client Services and Operations Assistant to support their real estate team. This full-time position offers an exciting opportunity to enhance client experiences while ensuring smooth daily operations. Ideal candidates will thrive in a fast-paced environment, demonstrating strong organizational skills and a client-first attitude. Responsibilities include managing client communications, coordinating transactions, and providing administrative support. If you're detail-oriented and enjoy a dynamic work environment, this role is perfect for you.

Qualifications

• Prior experience in real estate, administration, or operations required.
• Strong organizational skills and attention to detail are essential.
• Client-first attitude with a heart for service.

Responsibilities

• Serve as the primary point of contact for clients during transactions.
• Manage listing and buyer transaction files from contract to closing.
• Assist with data entry into CRM and maintain organized files.

Skills

Organizational Skills

Communication Skills

Client Service

Technology Proficiency

Detail Orientation

Project Management

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

CRM Systems

Google Drive

MLS Platforms

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Kim Mathis & Associates provided pay range

This range is provided by Kim Mathis & Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Direct message the job poster from Kim Mathis & Associates

Job Title: Client Services and Operations Assistant

Full Time Position | Monday- Friday | 9:00-5:00PM

Overview:

We are seeking a proactive, detail-oriented Client Services and Operations Assistant to support our real estate team. This role is crucial to ensuring an exceptional client experience while maintaining the smooth daily operations of the business. The ideal candidate thrives in a fast-paced environment, is highly organized, and can balance administrative tasks, transaction coordination, and light fieldwork with a strong client-first attitude.

Responsibilities:Client Experience & Support

• Serve as the primary point of contact for clients during the transaction process, providing regular updates and support
• Ensure clients feel cared for, informed, and supported from contract to close
• Coordinate client gifting and post-transaction follow-ups

Transaction Coordination

• Manage listing and buyer transaction files from contract to closing
• Communicate with agents, attorneys, lenders, and clients to ensure all deadlines are met
• Submit necessary paperwork to brokers, MLS, and compliance systems
• Coordinate inspections, appraisals, and closings as needed

Operations & Administrative Support

• Track and maintain business numbers (appointments, under contracts, closings, etc.)
• Assist with data entry into CRM and reporting systems
• Maintain organized digital and physical files for all transactions
• Prepare and maintain listing documents and signage logistics
• Run errands, install/remove signs and deliver lockboxes

Executive Assistant Duties

• Manage the team leader’s calendar and appointment scheduling
• Assist with email communication and basic correspondence
• Organize team meetings, maintain agendas, and ensure follow-up tasks are completed
• Support hiring, onboarding, and internal team communications as needed

Skills and Requirements:

• Prior experience in real estate, administration, or operations required
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Client-first attitude with a heart for service
• Ability to juggle multiple projects and deadlines independently
• Comfortable with technology (CRM systems, Google Drive, MLS platforms)
• Reliable transportation and a valid driver’s license (for fieldwork)
• A solutions-focused mindset with the ability to anticipate needs before they arise

Expectations:

• Maintain a positive, professional attitude in all client and team interactions
• Proactively communicate project statuses and timelines
• Uphold team values of integrity, excellence, and service
• Meet deadlines with minimal supervision
• Maintain confidentiality with client and business information
• Represent the company with professionalism when in the community or interacting with vendors
• Be adaptable — no two days in real estate are the same!

Pay: $20-25/Hr Based on Experience

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at Kim Mathis & Associates by 2x

Get notified about new Operations Assistant jobs in Greensboro, NC.

Part-Time Stockroom Operations Associate (Early Morning)

Operations Associate - Four Seasons Town Ct

Greensboro, NC $50,000.00-$60,000.00 2 days ago

Operations Support Specialist - Industrial Equipment Packages

Assistant, Student Records, Part-time, Temporary, 25 Hours/Week

Automotive Receptionist - Flow Auto Center of Greensboro

Federal Work Study - Veterans Resource Center - Jamestown

Income Maintenance Caseworker III- Energy and Reception Trainer

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.