Client Success Ambassador

EBizCharge; Irvine (CA); Híbrido; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Gym access

Dry cleaning

Car wash

Holidays

Descripción de la vacante

EBizCharge in Irvine, California, is seeking a full-time customer success/ account management professional to proactively contact clients, build warm relationships, and ensure a positive experience with our payment integration solutions.

You will verify software usage, gather referrals, explore partnership opportunities, and document updates in the CRM. Strong communication, independence, and drive are essential; excellent benefits and a 401(k) match are offered.

Formación

• Bachelor's degree is highly preferred.
• Self-starter with ability to learn fast and work independently as well as within a team.
• Must be driven with a strong work ethic.
• Must have strong communication skills.
• The duties and requirements listed above should not be interpreted as all-inclusive.
• Employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
• Retirement 401(k) plan with company match.
• Gym access, dry cleaners, car wash conveniently located within building.
• Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

Responsabilidades

• Proactively contact all assigned clients to build warm personal connections and ensure a positive experience.
• Identify from clients how the company can improve and share with management.
• Reassure clients and communicate with clients until concerns are resolved.
• Verify the business software clients use and ensure all clients are utilizing products including integration and email payment tools, and other products.
• Obtain positive customer surveys, online reviews, references, and client referrals. Three referrals requested after all positive client interactions.
• Discover if clients belong to any associations and work with any software resellers - generate potential partnership opportunities for the company.
• Enter all updates correctly in the company’s CRM system and notify relevant parties if impactful changes are requested by accounts.
• All other tasks as directed by sales leadership.

Conocimientos

Self-starter

Communication skills

Educación

Bachelor's degree

Descripción del empleo

Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magento and WooCommerce. EBizCharge offers its employees tremendous learning opportunities, career growth potential, and a dynamic work environment.

Responsibilities:

• Proactively contact all assigned clients to build warm personal connections and ensure a positive experience.
• Identify from clients how the company can improve and share with management.
• Reassure clients and escalate concerns appropriately, communicate with clients until concerns are resolved.
• Verify the business software clients use and ensure all clients are utilizing products including integration and email payment tools, and other products.
• Obtain positive customer surveys, online reviews, references, and client referrals. Three referrals requested after all positive client interactions.
• Discover if clients belong to any associations and work with any software resellers - generate potential partnership opportunities for the company.
• Enter all updates correctly in the company’s CRM system and notify relevant parties if impactful changes are requested by accounts.
• All other tasks as directed by sales leadership .

Qualifications:

• Bachelor'sdegreeis highlypreferred.
• Self-starter with ability to learn fast and work independently as well as within a team.
• Must be driven with a strong work ethic.
• Musthavestrongcommunicationskills.
• Thedutiesandrequirementslistedaboveshouldnotbeinterpretedasall-inclusive.
• Employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
• Retirement 401(k) plan with company match.
• Gym access, dry cleaners, car wash conveniently located within building.
• Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

Job Type: Full-time

The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee, or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.