Client Success Advocate & Solutions Implementer

RXinsider LTD.; Arden Hills (MN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

RevSpring is seeking an Account Specialist to ensure live service needs are met, acting as a customer advocate and liaison with sales and technical teams. The role focuses on customer relationships, gathering requirements, and implementing changes to support satisfaction and retention.

Ideal candidates will manage support tickets, provide guidance on best practices, and maintain knowledge of RevSpring products while delivering high-quality customer service.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Demonstrated competency in customer management.
• Excellent verbal and written communication skills.
• Ability to organize and multi-task job responsibilities effectively.
• Proven commitment to providing excellent customer service.

Responsibilities

• Establish strong, proactive relationships with customers.
• Be the voice of the customer inside RevSpring and remove barriers to success.
• Gather customer requirements, work with technical teams, and implement changes.
• Manage support tickets for customers and provide consultation on best practices.

Skills

Customer management

Attention to detail

Independent work

Team collaboration

Technical aptitude

Interpersonal skills

Verbal & written communication

Organization & multitasking

Customer service

Education

Bachelor’s degree or equivalent

Job description

RevSpring is seeking an Account Specialist to ensure live service needs are met, acting as a customer advocate and liaison with sales and technical teams. The role focuses on customer relationships, gathering requirements, and implementing changes to support satisfaction and retention.

Ideal candidates will manage support tickets, provide guidance on best practices, and maintain knowledge of RevSpring products while delivering high-quality customer service.