Customer Success Advocate & Change Maker

RevSpring; Arden Hills (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

RevSpring is seeking an Account Specialist to ensure live service needs are met for customers. The role emphasizes relationship building, advocating for customers, and coordinating with sales and technical teams to deliver required changes.

The position requires strong communication, organizational skills, and a focus on customer retention and satisfaction. Bachelor’s degree or equivalent experience is expected.

Qualifications

• Demonstrated competency in customer management.
• Attention to detail.
• Ability to work independently and in a team environment.
• Strong verbal and written communication skills.
• Proven commitment to providing excellent customer service.

Responsibilities

• Establish strong, proactive relationships with customers.
• Be the voice of the customer inside RevSpring and relay needs clearly.
• Gather requirements, work with technical teams, and implement changes.
• Manage support tickets and ensure resolution.
• Provide consultation on solution best practices.
• Maintain knowledge of RevSpring services and products.

Skills

Customer management

Attention to detail

Independent & team work

Technical aptitude

Interpersonal skills

Verbal & written comms

Organization & multitasking

Customer service

Education

Bachelor’s degree

Job description

RevSpring is seeking an Account Specialist to ensure live service needs are met for customers. The role emphasizes relationship building, advocating for customers, and coordinating with sales and technical teams to deliver required changes.

The position requires strong communication, organizational skills, and a focus on customer retention and satisfaction. Bachelor’s degree or equivalent experience is expected.