Account Specialist

RXinsider LTD.; Oaks (PA); On-site; USD 50,000 - 80,000; Full time

Job summary

RevSpring seeks an Account Specialist to ensure live service needs of customers are met and to act as a customer advocate. You will gather requirements, work with technical teams, oversee changes, and help drive product adoption while maintaining strong customer relationships and high satisfaction across RevSpring’s product portfolio.

The role emphasizes proactive problem solving, cross-functional collaboration, and effective communication to ensure successful outcomes for clients and internal

Qualifications

• Customer management experience with attention to detail.
• Excellent verbal and written communication.
• Ability to work independently and in a team.
• Solid technical aptitude and willingness to learn.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Establish strong relationships with customers.
• Gather customer requirements and coordinate with technical teams.
• Manage and triage support tickets.
• Provide solution recommendations and best practices.
• Monitor adoption and ensure customer success.
• Represent customer needs to internal teams.
• Maintain knowledge of RevSpring services and products.

Skills

Customer management

Communication

Problem solving

Team collaboration

Attention to detail

Technical aptitude

Education

Bachelor’s degree or equivalent

Job description

Job Title: Account Specialist

The Account Specialist is responsible for ensuring that the live service needs of customers are met. Account Specialists are implementers, change makers, relationship builders, and customer advocates. They play a key role in the customer’s operational experience at RevSpring.

RevSpring customers need modifications and product additions on a regular basis and the AS both handles and oversees these activities. Account Specialists gather requirements, work with technical teams and perform quality assurance for day-to-day operational needs.

Account Specialists play a key role in customer retention and work closely with their sales team counterparts to ensure a high level of customer satisfaction. They proactively contact customers to maintain strong relationships and monitor solution adoption. They mitigate risk by playing a key role in problem resolution, and act as the customer’s advocate inside RevSpring and across diverse teams.

Essential Functions

• Establish strong and proactive relationships with customers
• Be the voice of the customer inside RevSpring
• Ensure barriers to customer success are removed
• Gather customer requirements, work with technical teams, and implement customer changes
• Problem solving
• Provide consultation to customers on solution best practices
• Manage support tickets for the customer
• Maintain working knowledge of RevSpring services and products

Success In Role Looks Like

• Manages strong support relationship and takes pride in delighting customers
• Clear and unambiguous communication for change requests and customer needs to internal teams
• Ability to learn a growing portfolio of RevSpring products
• Outstanding internal partner to cross-functional technical teams

Minimum Requirements

• Demonstrated competency in customer management
• Attention to detail
• Ability to work independently and in a team environment
• Solid technical aptitude with a desire to learn
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Ability to organize and multi-task job responsibilities effectively
• Proven commitment to providing excellent customer service

Education: Bachelor’s Degree or equivalent work experience