Client Success & Accounts Analyst

RevSpring; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

RevSpring is seeking an Account Specialist within the Client Services team to support building and maintaining key client relationships and provide advanced administrative support to the account team, contributing to RevSpring’s leadership in the revenue cycle management industry.

The AS manages customer relationships, coordinates with cross-functional teams to meet customer needs, and delivers outstanding service in a customer-centric culture, fostering retention and growth across financial

Qualifications

• General computer knowledge is required.
• MS Office experience is required.
• Ability to maintain technical aptitude with web-based applications.
• Strong interpersonal skills are essential.
• Ability to manage multiple accounts, tasks, priorities, and deadlines.
• Excellent judgment and discretion.
• Organized and detail-oriented work style.
• Ability to work independently with self-motivation and enthusiasm.
• Recognize problems, identify possible causes and resolve issues.
• Team player with a can-do attitude in a fast-paced environment.
• Ability to establish and nurture professional relationships with customers.
• Up to 10% travel may be required.

Responsibilities

• Manage individual customer relationships and perform account management functions.
• Coordinate with cross-functional teams to meet customer needs and priorities.
• Provide outstanding customer service in a customer-centric culture.
• Develop knowledge of customer industry and RevSpring products/services.
• Facilitate change requests and growth projects using project management principles.

Skills

General computer knowledge

MS Office experience

Web-based applications

Interpersonal skills

Multi-account management

Judgment and discretion

Organized and detail-oriented

Independent work

Problem identification & resolution

Team player

Customer relationships

Travel up to 10%

Education

Bachelor’s Degree or equivalent work experience

Job description

RevSpring is seeking an Account Specialist within the Client Services team to support building and maintaining key client relationships and provide advanced administrative support to the account team, contributing to RevSpring’s leadership in the revenue cycle management industry.

The AS manages customer relationships, coordinates with cross-functional teams to meet customer needs, and delivers outstanding service in a customer-centric culture, fostering retention and growth across financial