Client Success Advocate

AMG & Associates, Inc.; Jersey City (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

AMG & Associates, Inc. is seeking a Client Support Specialist to deliver professional client assistance, resolve inquiries, and ensure a positive client experience in a fast-paced context.

The role serves as a key liaison between the organization and its clients, guiding them through products, services, and account-related processes while maintaining high service standards and timely responses. Strong communication and problem-solving skills are essential.

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage multiple client requests in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Experience with CRM systems and customer support platforms.
• Attention to detail and meticulous recordkeeping.
• Team-oriented with ability to collaborate cross-functionally.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information on products, services, policies, and accounts.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document interactions and support activities in CRM.
• Assist with account setup, service requests, and product navigation.
• Escalate complex issues to appropriate internal teams.
• Maintain professional and empathetic communication throughout the process.
• Identify recurring concerns and suggest service improvements.
• Collaborate with sales, operations, and technical teams to meet client needs.
• Meet performance expectations for response times, resolution rates, and CSAT.

Job description

AMG & Associates, Inc. is seeking a Client Support Specialist to deliver professional client assistance, resolve inquiries, and ensure a positive client experience in a fast-paced context.

The role serves as a key liaison between the organization and its clients, guiding them through products, services, and account-related processes while maintaining high service standards and timely responses. Strong communication and problem-solving skills are essential.