Client Success Advocate

AMG & Associates, Inc.; Felt (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

AMG & Associates, Inc. seeks a Client Support Specialist to provide professional assistance, address inquiries, resolve service issues, and ensure a positive client experience.

You will be the main contact between the organization and clients, helping navigate products, services, and account-related requests with a customer-first approach. The ideal candidate will be patient, adaptable, and capable of managing multiple client requests while maintaining professionalism and building long-term

Qualifications

• High school diploma or equivalent; an associate or bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Previous experience in customer service, client support, customer success, or a related role is an advantage.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to client inquiries through email, telephone, live chat, and other approved communication channels.
• Provide accurate information regarding company products, services, policies, procedures, and account-related matters.
• Troubleshoot client issues and coordinate appropriate resolutions within established service guidelines.
• Document client interactions, requests, complaints, and resolutions in CRM or support systems.
• Assist clients with account setup, service requests, product navigation, and routine administrative tasks.
• Monitor outstanding support requests and follow up to ensure timely resolution.
• Escalate complex technical, billing, or service-related issues to the appropriate internal departments.
• Maintain clear, professional, and empathetic communication throughout the support process.
• Identify recurring client concerns and recommend improvements to support procedures and service delivery.
• Collaborate with sales, operations, technical support, account management, and other teams to address client needs.
• Maintain accurate records of client communications, feedback, and support activities.
• Help clients understand available services, features, and resources relevant to their needs.
• Follow established service standards, data-handling procedures, and company policies.
• Contribute to customer satisfaction, client retention, and continuous service improvement initiatives.
• Meet established performance expectations for response times, resolution rates, service quality, and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Time management

Teamwork

Adaptability

Active listening

Customer-first mindset

Education

High school diploma

Associate or Bachelor’s degree in Business Administration or Communications

Tools

Salesforce

Zendesk

HubSpot

Job description

AMG & Associates, Inc. seeks a Client Support Specialist to provide professional assistance, address inquiries, resolve service issues, and ensure a positive client experience.

You will be the main contact between the organization and clients, helping navigate products, services, and account-related requests with a customer-first approach. The ideal candidate will be patient, adaptable, and capable of managing multiple client requests while maintaining professionalism and building long-term