Client Success Advocate

Ministry Brands; Alpharetta (GA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare options

Flexible paid time off

401(k) matching

Paid parental leave

Mental health support

Professional development reimbursement

Employee recognition program

Job summary

Ministry Brands is seeking a Client Support Specialist to join our Alpharetta-based team. You will provide user support for our SaaS products, respond to inquiries via tickets, email, LiveChat, and phone, and work to replicate issues and escalate where needed.

Ideal candidates have 3+ months in customer service, strong communication, and proficiency with Office 365. The role blends in-office collaboration with flexible hybrid work and a focus on SLA performance.

Qualifications

• Strong customer service background with ability to handle inquiries via ticketing, email, LiveChat, and phone.
• Ability to learn and use ticketing software and SaaS tools quickly.
• Clear written and verbal communication, organization, and follow-up skills.

Responsibilities

• Provide user support to improve customer experience for assigned product(s).
• Respond to inquiries through ticket system, email, LiveChat, and phone.
• Identify and replicate errors and escalate issues for resolution.
• Suggest knowledge base articles to reduce ticket volume and improve deflection.
• Maintain professional rapport with customers and update information in the CRM.

Skills

Customer service

Ticketing systems

Communication skills

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Office 365

Microsoft Word

Excel

PowerPoint

Outlook

Teams

Job description

Ministry Brands is seeking a Client Support Specialist to join our Alpharetta-based team. You will provide user support for our SaaS products, respond to inquiries via tickets, email, LiveChat, and phone, and work to replicate issues and escalate where needed.

Ideal candidates have 3+ months in customer service, strong communication, and proficiency with Office 365. The role blends in-office collaboration with flexible hybrid work and a focus on SLA performance.