Client Solutions & Account Leadership Manager

BeneCard PBF; Florida; Hybrid; USD 120,000 - 155,000; Full time

Job summary

BeneCard PBF seeks a Manager of Account Management & Client Solutions to lead the Account Management and Client Solutions teams, delivering exceptional client service and operational excellence across the client lifecycle. The role reports to the Director of Tactical Account Management & Client Onboarding and requires PBM expertise and strong leadership.

The position may be based in Pennsylvania, Florida, or remote, with hybrid or remote work options.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 5 years of PBM/healthcare/managed care/pharmacy industry experience.
• Minimum 3 years of leadership experience in Account Management, Client Services, Client Support, Implementation, or related functions.
• Strong communication, presentation and relationship-building skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Advanced proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
• Experience with reporting and analytics tools, Cognos preferred.

Responsibilities

• Lead and develop Account Managers and Client Solutions team members.
• Serve as a senior escalation point for client issues and concerns.
• Foster strong client relationships and ensure a high level of client satisfaction.
• Support client retention through proactive account management and consultation.
• Participate in client meetings, implementation calls, business reviews, and strategic discussions.
• Provide guidance on plan design, benefit administration, and PBM operational processes.
• Ensure client commitments, deliverables, and service expectations are met.
• Monitor client health and identify risks, opportunities, and service improvements.
• Partner with Sales, Implementation, Clinical, Member Services, Claims, Eligibility, and other teams to support client objectives.
• Oversee day-to-day Client Solutions operations and workflow management.
• Monitor team performance, turnaround times, and service level expectations.
• Ensure timely completion of client requests and operational tasks.
• Review and approve complex client communications and operational responses.
• Manage client support mailboxes and escalation queues.
• Oversee report requests, operational inquiries, and client service requests.
• Ensure quality assurance standards across team communications and deliverables.
• Drive continuous process improvement initiatives to enhance efficiency and client experience.
• Develop and maintain operational procedures, workflows, and best practices.
• Recruit, train, coach, and mentor team members.
• Establish performance expectations and conduct regular performance reviews.
• Develop succession planning and career growth within the department.
• Foster a culture of accountability, collaboration, and client-centric service.
• Lead team meetings and department initiatives.
• Serve as a subject matter expert for PBM operations, account management, onboarding, and client support processes.
• Partner with leadership to establish departmental goals, KPIs, and strategic initiatives.

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Cognos

Job description

BeneCard PBF seeks a Manager of Account Management & Client Solutions to lead the Account Management and Client Solutions teams, delivering exceptional client service and operational excellence across the client lifecycle. The role reports to the Director of Tactical Account Management & Client Onboarding and requires PBM expertise and strong leadership.

The position may be based in Pennsylvania, Florida, or remote, with hybrid or remote work options.