Client Success Associate | Junior Account Manager

Fifth Avenue Co.; New York (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Fifth Avenue Co. is seeking a Junior Account Manager in New York to be the first point of contact for new customers, answer queries, and boost client satisfaction. You will identify client needs with strong communication, while representing the company positively and building long-term relationships.

Previous customer service experience is a plus. You will contribute to profitable growth and meet business objectives through proactive support and effective problem-solving.

Qualifications

• Proven work experience as a Junior Account Manager or in a related sales role.
• Strong verbal and written communication with relationship-building ability.
• Effective presentation and negotiation skills.
• High degree of professionalism and good time-management.

Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Skills

Verbal communication

Written communication

Client relationships

Presentation skills

Negotiation skills

Time management

Problem solving

Job description

Fifth Avenue Co. is seeking a Junior Account Manager in New York to be the first point of contact for new customers, answer queries, and boost client satisfaction. You will identify client needs with strong communication, while representing the company positively and building long-term relationships.

Previous customer service experience is a plus. You will contribute to profitable growth and meet business objectives through proactive support and effective problem-solving.