Client Success & Account Strategy Analyst

CVS Health; Utah; Hybrid; USD 47,000 - 112,000; Full time

Job summary

CVS Health in Utah is seeking a Senior Analyst, Account Management to manage complex client relationships, ensure customer satisfaction, and drive customer success. The role requires proactive problem-solving and strong communication to deliver exceptional service.

Responsibilities include relationship management, requirements gathering, and performance oversight across high-profile accounts, with opportunities to mentor staff and lead process improvements. Travel up to 10% may be required.

Qualifications

• 2+ years of experience in an Account Management, Employee Benefits, or Human Resources focused role.

Responsibilities

• Client Relationship Management: Build and maintain relationships with clients as the primary contact for operational matters.
• Customer Service Excellence: Ensure high levels of customer satisfaction by addressing client needs and resolving issues promptly.
• Gathering and Processing Requirements: Analyze complex client issues and develop practical solutions.
• Managing Account Performance: Maintain responsiveness, reliability, and accuracy in service execution.
• Assessing and Answering Customer Feedback: Respond to client inquiries and escalations, ensuring concerns are addressed.
• Managing Account Performance: Own and manage high-profile client accounts to ensure smooth operations.
• Assessing and Answering Customer Feedback: Develop client relationships to enhance retention and satisfaction.
• Project Management: Maintain reporting and tracking of client issues; lead account-specific initiatives.
• Reporting: Provide regular updates on account status and client feedback.
• Problem-Solving: Proactively identify and address issues to ensure a positive client experience.
• Training and Development: Stay updated with industry trends and share insights with colleagues.
• Mentorship: Guide and mentor junior staff.

Skills

Account Management

Employee Benefits

Human Resources

Education

Bachelor’s Degree or equivalent work experience

Tools

Microsoft Office Suite

CRM systems

Adjudication platforms

PBM knowledge

Job description

CVS Health in Utah is seeking a Senior Analyst, Account Management to manage complex client relationships, ensure customer satisfaction, and drive customer success. The role requires proactive problem-solving and strong communication to deliver exceptional service.

Responsibilities include relationship management, requirements gathering, and performance oversight across high-profile accounts, with opportunities to mentor staff and lead process improvements. Travel up to 10% may be required.