Client Success & Account Management Analyst

Hispanic Alliance for Career Enhancement; Utah; Hybrid; USD 47,000 - 112,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits

Job summary

CVS Health is seeking a Senior Analyst, Account Management to manage complex client relationships, ensure satisfaction, and drive customer success across key accounts. The role requires strong communication, proactive problem-solving, and the ability to lead cross-functional teams.

You will analyze requirements, implement solutions, report on performance, and mentor junior staff while upholding our commitments to care, safety and quality.

Qualifications

• 2+ years in an Account Management, Employee Benefits, or HR focused role.
• 2+ years using Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to travel up to 10% of the time.

Responsibilities

• Build and maintain strong client relationships as primary contact.
• Ensure high customer satisfaction by addressing needs and resolving issues.
• Analyze complex client issues and develop practical solutions.
• Own and manage high-profile client accounts and drive service quality.
• Provide regular reports on account status and feedback.
• Collaborate with internal teams to drive client-focused solutions.
• Mentor junior staff and support training initiatives.

Skills

Client relationship management

Excel

PowerPoint

Word

Outlook

CRM experience

Project management

Communication skills

Problem-solving

Travel coordination

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

CVS Health is seeking a Senior Analyst, Account Management to manage complex client relationships, ensure satisfaction, and drive customer success across key accounts. The role requires strong communication, proactive problem-solving, and the ability to lead cross-functional teams.

You will analyze requirements, implement solutions, report on performance, and mentor junior staff while upholding our commitments to care, safety and quality.