Strategic Client Success Analyst

CVSHealth; Oregon (WI); On-site; USD 47,000 - 112,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health seeks a Senior Analyst, Account Management to manage complex client relationships and drive customer success. You will be the main point of contact for operational matters, ensuring satisfaction and timely issue resolution.

Qualifications include 2+ years in account management or HR-related roles and proficiency with Microsoft Office. Travel up to 10% is required. A Bachelor's degree is preferred, with CRM and adjudication platforms experience valued.

Qualifications

• 2+ years of experience in an Account Management, Employee Benefits, or Human Resources focused role.
• 2+ years of experience with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, and Web applications).
• Ability to travel up to 10% of the time.

Responsibilities

• Build and maintain client relationships as the primary point of contact for operational matters.
• Ensure high levels of customer satisfaction by addressing client needs and resolving issues promptly.
• Lead client-focused problem solving, analyze complex issues, and identify root causes and solutions.
• Maintain responsiveness, reliability, and accuracy in service execution for high-profile accounts.
• Provide regular updates and reports on account status and areas for improvement.

Skills

Account Management

Microsoft Office

Travel flexibility

Education

Bachelor's Degree

Tools

CRM systems

Adjudication platforms

PBM knowledge

Intranet/Extranet systems

Job description

CVS Health seeks a Senior Analyst, Account Management to manage complex client relationships and drive customer success. You will be the main point of contact for operational matters, ensuring satisfaction and timely issue resolution.

Qualifications include 2+ years in account management or HR-related roles and proficiency with Microsoft Office. Travel up to 10% is required. A Bachelor's degree is preferred, with CRM and adjudication platforms experience valued.