Senior Account Management Analyst: Client Success Strategy

Hispanic Alliance for Career Enhancement; Washington; Hybrid; USD 47,000 - 112,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Senior Analyst, Account Management to manage complex client relationships and drive customer success. This role emphasizes proactive problem-solving, excellent communication, and delivering high-quality service.

Responsibilities include building trusted client partnerships, analyzing requirements, and leading initiatives to improve account performance and satisfaction. The position offers full-time hours and a comprehensive benefits package.

Qualifications

• 2+ years of experience in an Account Management, Employee Benefits, or Human Resources focused role.
• 2+ years of experience with Microsoft Office Suite, especially Excel, PowerPoint, Word, Outlook, and Web applications.
• Ability to travel up to 10% of the time.

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters.
• Customer Service Excellence: Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service.
• Gathering and Processing Requirements: Analyze complex client issues and assist in developing practical and efficient solutions. Lead client-focused problem-solving efforts, identifying root causes and solutions.
• Managing Account Performance: Maintain responsiveness, reliability, and accuracy in service execution.
• Assessing and Answering Customer Feedback: Respond to client inquiries and escalations, ensuring concerns are addressed promptly. Maintain consistent communication with internal teams to resolve issues.

Skills

Account Management

Microsoft Office

Travel readiness

Education

Bachelor's Degree or equivalent work experience

Tools

CRM systems

Job description

CVS Health is seeking a Senior Analyst, Account Management to manage complex client relationships and drive customer success. This role emphasizes proactive problem-solving, excellent communication, and delivering high-quality service.

Responsibilities include building trusted client partnerships, analyzing requirements, and leading initiatives to improve account performance and satisfaction. The position offers full-time hours and a comprehensive benefits package.