Strategic Account Management Analyst

Hispanic Alliance for Career Enhancement; Oregon (WI); Hybrid; USD 47,000 - 112,000; Full time

Job summary

CVS Health is seeking a Senior Analyst, Account Management to manage complex client relationships, ensure customer satisfaction and drive customer success.

In this role you will coordinate with internal teams, analyze client requirements, lead problem solving, and own high-profile accounts to maintain responsiveness, reliability and service quality across the portfolio.

A bachelor’s degree and 2+ years in account management or HR related roles are preferred, with travel up to 10%.

Qualifications

• 2+ years in Account Management, Employee Benefits, or HR-focused role.
• 2+ years with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to travel up to 10% of the time.

Responsibilities

• Build and maintain strong client relationships, acting as the primary contact for operational matters.
• Ensure high levels of customer satisfaction by addressing client needs and resolving issues promptly.
• Analyze complex client issues and assist in developing practical solutions; lead client-focused problem solving.
• Maintain responsiveness, reliability, and accuracy in service execution.
• Respond to client inquiries and escalations; collaborate with internal teams to resolve issues and improve client experience.
• Own and manage high-profile client accounts to ensure smooth operations.
• Lead account-specific initiatives to improve client service and oversee process improvements.
• Provide regular updates and reports on account status and client feedback.
• Proactively identify and address potential issues to ensure a positive client experience.
• Stay updated with industry trends and share insights with colleagues to foster growth.
• Mentor junior staff to develop their skills.

Skills

Account Management

Customer Service

Communication

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Excel

PowerPoint

Word

Outlook

Web applications

Job description

CVS Health is seeking a Senior Analyst, Account Management to manage complex client relationships, ensure customer satisfaction and drive customer success.

In this role you will coordinate with internal teams, analyze client requirements, lead problem solving, and own high-profile accounts to maintain responsiveness, reliability and service quality across the portfolio.

A bachelor’s degree and 2+ years in account management or HR related roles are preferred, with travel up to 10%.