Client Success & Account Management Analyst

CVS Health; Scottsdale (AZ); On-site; USD 47,000 - 112,000; Full time

Job summary

CVS Health in the United States is seeking a Senior Analyst, Account Management to manage complex client relationships, ensure satisfaction, and drive customer success.

You will communicate clearly, solve problems proactively, and partner with internal teams to deliver exceptional service and measurable outcomes. This full-time role requires travel up to 10% and a bachelor’s degree or equivalent.

Qualifications

• 2+ years in an Account Management, Employee Benefits, or HR-focused role.
• 2+ years of experience with Microsoft Office Suite and Web applications.
• Ability to travel up to 10% of the time.

Responsibilities

• Build and maintain strong client relationships as the primary contact for operational matters.
• Ensure high customer satisfaction by addressing client needs and resolving issues promptly.
• Analyze complex client issues and lead problem-solving with practical solutions.
• Maintain responsiveness, reliability, and accuracy in service execution.
• Respond to inquiries and escalations, collaborating with internal teams to resolve issues.
• Own and manage high-profile client accounts and drive process improvements.
• Provide regular updates and reports on account status and opportunities for improvement.
• Mentor junior staff and share insights to foster growth.

Skills

Communication skills

Problem-solving

Customer service

Education

Bachelor’s Degree or equivalent work experience

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

CVS Health in the United States is seeking a Senior Analyst, Account Management to manage complex client relationships, ensure satisfaction, and drive customer success.

You will communicate clearly, solve problems proactively, and partner with internal teams to deliver exceptional service and measurable outcomes. This full-time role requires travel up to 10% and a bachelor’s degree or equivalent.