Client Success & Account Specialist

Novra Pty; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Novra Corp is seeking a professional, detail-oriented Customer Account Representative to assist customers with their account needs and build lasting relationships. You will respond to inquiries, explain products and services, and identify solutions that meet customer requirements.

In this role, you will maintain accurate account information, collaborate with the team to meet service goals, and deliver exceptional service to drive retention and satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong organizational skills and attention to detail.
• Ability to build trust and establish positive relationships.
• Problem-solving skills and adaptability.
• Experience in customer service or account-related roles is a plus but not required.

Responsibilities

• Build and maintain positive relationships with existing and prospective customers.
• Assist with account-related questions and service requests.
• Provide clear information about available products and services.
• Identify customer needs and recommend appropriate solutions.
• Follow up on customer inquiries to support satisfaction and retention.
• Maintain accurate account information and documentation.
• Collaborate with team members to meet customer service objectives.

Skills

Strong communication

Interpersonal skills

Customer focus

Organizational skills

Attention to detail

Problem solving

Adaptability

Customer service experience

Job description

Novra Corp is seeking a professional, detail-oriented Customer Account Representative to assist customers with their account needs and build lasting relationships. You will respond to inquiries, explain products and services, and identify solutions that meet customer requirements.

In this role, you will maintain accurate account information, collaborate with the team to meet service goals, and deliver exceptional service to drive retention and satisfaction.