Client Experience & Benefits Manager

NFP, an Aon company; Norwell (MA); On-site; USD 45,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

PTO & paid holidays

401(k) with match

Exclusive discount programs

Health & wellness programs

Job summary

NFP, an Aon company, is seeking an Account Manager to elevate client experiences through a blend of technology and personalized service. You will manage a portfolio of clients, handling compliance, finance, and marketing tasks, while coordinating with multiple internal teams to deliver outstanding service.

As a pivotal team member, you will drive client satisfaction, build lasting relationships, and serve as a trusted advisor on benefits and provider solutions.

Qualifications

• Knowledge of benefits administration and Healthcare Reform is required.
• Ability to work independently and anticipate client needs.
• Excellent Excel and PowerPoint skills for reporting and analysis.
• Strong written and verbal communication and presentation abilities.

Responsibilities

• Prepare and send RFPs to insurance carriers and compile results.
• Review contracts, benefit summaries, and carrier documents for accuracy.
• Maintain and organize client files following office procedures.
• Serve as primary point of contact for client questions and carrier queries.
• Develop relationships with clients and carriers to understand products and services.
• Assist with renewal presentations and client education materials.
• Conduct client audits and assist with annual compliance tasks.

Skills

Benefits administration

Healthcare Reform

MS Excel

PowerPoint

Client service

Time management

Communication

Education

Associates degree or equivalent experience

BA/BS preferred

Job description

NFP, an Aon company, is seeking an Account Manager to elevate client experiences through a blend of technology and personalized service. You will manage a portfolio of clients, handling compliance, finance, and marketing tasks, while coordinating with multiple internal teams to deliver outstanding service.

As a pivotal team member, you will drive client satisfaction, build lasting relationships, and serve as a trusted advisor on benefits and provider solutions.