Client Strategy & Operations Manager — Drive Growth

Leap; United States; A distancia; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Leap is hiring a Manager, Client Strategy & Operations to build and optimize the post-sale client delivery engine. You will own analytical pillars, forecast activation and cost savings, and use AI to automate recurring client reporting.

In this hands-on, cross-functional role you’ll partner with Sales, Operations, and Analytics to drive client ROI and growth. Reporting to the Director of Client Success, you’ll shape lifecycle processes across diverse client types.

Formación

• Passion for delivering high-quality care and improving patients’ lives.
• Strong data fluency and analytical/problem-solving abilities.
• Fluency and interest in using AI to innovate at scale.
• Ability to thrive in a scrappy, low-ego, ambiguous environment.
• Very high attention to detail and willingness to dive into the weeds.
• Comfort communicating with executives and other stakeholders.
• Alignment with Leap’s values.

Responsabilidades

• Stand up the client delivery engine and architect scalable delivery for a growing client base.
• Build models to forecast activation rates, cost savings, and top-line revenue.
• Leverage AI to automate reporting and materials for recurring client meetings.
• Define data tables and business logic to support client reporting.
• Collaborate with Sales, Operations, and Analytics to align on programs and lifecycle initiatives.
• Drive post-sale lifecycle opportunities to expand relationships and revenue.

Conocimientos

Data fluency

Analytical skills

Problem solving

AI for problem solving

Attention to detail

Executive communication

Values alignment

Descripción del empleo

Leap is hiring a Manager, Client Strategy & Operations to build and optimize the post-sale client delivery engine. You will own analytical pillars, forecast activation and cost savings, and use AI to automate recurring client reporting.

In this hands-on, cross-functional role you’ll partner with Sales, Operations, and Analytics to drive client ROI and growth. Reporting to the Director of Client Success, you’ll shape lifecycle processes across diverse client types.