Client Special Arrangements Analyst - Legal Biller

Ice Miller Llp; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401k match

Life insurance

Job summary

Ice Miller LLP is seeking a Client Special Arrangements Analyst - Legal Biller to support full-cycle client accounting, including billing and collections for high-volume partners. The role emphasizes accurate reporting, confidential handling of financial data, and cross-functional collaboration across billing, pricing, and eBilling teams.

The ideal candidate has strong analytical and communication skills, experience with electronic billing systems, and a proactive approach in a fast-paced,

Qualifications

• Associate’s or Bachelor’s degree in Accounting or related field preferred.
• Prior experience in a law firm or legal industry strongly preferred.
• In-depth knowledge of electronic billing systems and best practices.

Responsibilities

• Manage full-cycle client accounting for assigned partners (WIP, AR, trust, unallocated funds).
• Monitor invoices and follow up on aged >60 days with Collections team.
• Educate attorneys on AFAs and support implementation.
• Mentor and train junior billing staff for consistency.
• Coordinate with Intake to ensure timely matter openings and resolve delays.
• Collaborate with attorneys and practice groups to address billing requirements.

Skills

Attention to detail

Cross-functional communication

Analytical skills

Problem-solving

Time management

Interpersonal skills

Data-driven decision making

Excel proficiency

Education

Associate’s or Bachelor’s degree in Accounting

Tools

Electronic billing systems

Billing software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Special Arrangements Analyst - Legal Biller

Regular Full-Time Chicago, IL, US

Salary Range: $70,000.00 To $90,000.00 Annually

Job Summary: The Client Special Arrangements Analyst is responsible for supporting full-cycle client accounting—including billing and collections for a designated group of high-volume, complex billing partners. This role provides strategic support in navigating intricate billing scenarios, ensuring timely invoice distribution, accurate collection efforts, and proper financial reporting within the firm's accounting system. The ideal candidate will demonstrate strong attention to detail, cross-functional communication skills, and the ability to thrive in a fast-paced, deadline-driven environment while maintaining the highest level of confidentiality.

• Manage full-cycle client accounting for assigned partners, including work-in-progress (WIP), accounts receivable (AR), trust, and unallocated funds.
• Understand client contractual agreements and partner relationships to identify trends and issues impacting profitability and client fee arrangements.
• Coordinate with the Intake team to ensure timely matter openings; address and resolve any related delays.
• Monitor new clients and matters to ensure compliance with billing guidelines, invoice formats, discount arrangements, and rate settings, working closely with the Pricing team.
• Collaborate with attorneys and practice group leaders to address billing requirements, as well as delinquent or partial billing issues.
• Use the firm’s collections software to monitor outstanding accounts and partner with the Collections team to follow up on invoices aged over 60 days.
• Utilize and support the firm’s electronic billing systems; communicate needs and issues to the eBilling team as necessary.
• Analyze financial data to recommend billing solutions and contribute to billing strategy improvements.
• Educate attorneys on alternative fee arrangements (AFAs) and support their implementation.
• Resolve complex billing and collections inquiries efficiently and professionally.
• Mentor and train junior billing team members, promoting development and process consistency.
• Associate’s or Bachelor’s degree in Accounting or a related field preferred.
• Prior experience in a law firm or legal industry strongly preferred.
• In-depth knowledge of electronic billing systems and best practices.
• Strong decision-making and problem-solving skills with a proactive mindset.
• Demonstrated experience supporting training and adoption of new billing technologies and systems.
• Strong analytical skills and a data-driven approach to identifying process improvements.
• Proficiency in Microsoft Office, especially Excel.
• Ability to manage competing priorities in a fast-paced environment.
• Exceptional attention to detail and strong time management skills.
• Excellent interpersonal and communication skills to work professionally across teams and with diverse stakeholders.

Other Requirements:

The requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment Operated: This position requires extensive use of a computer and telephone. This position also requires the use of printing, copying, faxing and scanning equipment.

Physical Requirements: While performing the duties of this job, the employee is occasionally required to sit; stand; talk; see; and hear.

Mental Requirements: Ability to communicate effectively, verbally and in writing, with a diverse group of people. While performing the duties of this job, the employee may be exposed to weather conditions while traveling. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Benefits provided include: Paid time off, Health insurance, Vision and Dental Insurance, 401k (with an employer match), life insurance, and many others. Please reach out for a comprehensive list of benefits provided.

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. To succeed, we take great pride in a culture where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform to their highest potential.

Candidates must have permanent authorization to work in the United States.

Ice Miller LLP is an Equal Opportunity Employer.