Client Onboarding Associate

Novatech, Inc.; Irving (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) plan with matching contribution

Comprehensive benefit package

Generous Paid Time Off

Job summary

Novatech, Inc. in Irving, Texas is looking for a technician to join their team. The role involves repairing and troubleshooting equipment while providing exceptional customer service. Applicants should have experience in customer relations and be willing to learn new technologies. Benefits include a market competitive salary, comprehensive health coverage, a 401(k) plan, and generous paid time off. Company vehicle provided for travel between job sites.

Qualifications

• Experience resolving customer issues.
• Proficient verbal and written communication skills.
• Open to learning and becoming certified on products.

Responsibilities

• Repair and troubleshoot copiers and network connectivity.
• Provide outstanding customer service to clients.
• Perform basic network connectivity/ installations.

Skills

Customer service skills

Technical problem solving

Analytical skills

Mechanical knowledge

Job description

Dallas
4251 W. John Carpenter Fwy
Irving, TX 75063, USA

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Your Job

• Learning how to repair and troubleshoot copiers and network connectivity
• Following procedures for removal and delivery of equipment
• Installing equipment on-site and make necessary adjustments
• Providing outstanding customer service to our clients
• Inventory management
• Demonstrates strong technical and customer relations skills
• Performs basic network connectivity / installations
• Accurately diagnose, repair and maintain equipment and accessories to optimum operating condition within Novatech and manufacturers specifications
• Identify the most cost-effective troubleshooting procedure
• Addressing customer concerns with a positive attitude while ensuring optimal outcomes
• Learning new things quickly and solving problems
• Shows interest in electronics, mechanics or computers
• Noticing the details and going the extra mile
• Effective problem solving, deductive reasoning, analytical and time management skills
• Willingness to learn and be certified on products

You Bring to Novatech

• Experience resolving customer issues
• A proven attendance history and a strong desire to excel
• A valid driver’s license
• Professional appearance and demeanor
• Proficient verbal and written communication skills (use of company email for external customer communications).

You Must be Able to

• Lift, push or pull up to 100 pounds
• Load trucks and vehicles
• Stand up to 8 hours a day
• Drive to client locations – company vehicle is provided to facilitate employee travel between job sites and personal use of company vehicle is not allowed.

Benefits

• Market competitive salary based upon experience
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Paid Maternal/Parental Leave
• Employee Recognition Program

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.