Client Solutions Manager — Securities Services Implementations

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 90,000 - 135,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa, FL seeks a Client Solutions Manager to supervise the implementation of new and incremental Securities Services business.

You will coordinate multi-entity deals, align with Asset Managers, Hedge Funds, Banks, and other clients, and drive delivery with strong governance. The role requires managing complex projects across locations, gathering client requirements, negotiating scope, and ensuring high client satisfaction.

Qualifications

• Project and program management skills.
• Structured and methodical execution.
• Clear, articulate communication.
• Client-facing and relationship skills.

Responsibilities

• Lead execution of key implementation projects across multiple locations and disciplines.
• Drive client requirements gathering, propose and influence target solutions.
• Collaborate with internal partners to design, document, and secure sign-off on scope and solutions.
• Develop and manage project delivery plans.
• Facilitate negotiation of client legal agreements.
• Execute plans with robust governance and reporting.
• Actively mitigate and manage project risk, coordinate timely resolution of issues.
• Manage scope containment and change management.
• Motivate virtual teams across locations and disciplines.
• Conduct post-implementation and production satisfaction reviews.
• Prioritize, track, and report on all projects in the pipeline.
• Ensure compliance with all controls and procedures.
• Own project communication to internal and external stakeholders.
• Deliver high levels of internal and external client satisfaction.
• Contribute strategies for excellent client experience.
• Drive internal team and department-wide initiatives.
• Influence senior executives at key clients.

Skills

Project management

Client-facing

Communication

Risk management

Stakeholder management

Cross-functional collaboration

Presentation skills

Ambiguity removal

Relationship skills

Leadership

Education

Bachelor's degree

Job description

JPMorgan Chase & Co. in Tampa, FL seeks a Client Solutions Manager to supervise the implementation of new and incremental Securities Services business.

You will coordinate multi-entity deals, align with Asset Managers, Hedge Funds, Banks, and other clients, and drive delivery with strong governance. The role requires managing complex projects across locations, gathering client requirements, negotiating scope, and ensuring high client satisfaction.