Client Solutions Architect Leader, Infrastructure Platforms

Testing Site - JPMC; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Testing Site - JPMC is seeking a Director-level Client Solutions Architect to elevate the end-to-end client experience across IP Products. You will blend deep technical leadership with a strategic view of the sales cycle to design outcomes that matter for clients.

Leading cross-functional teams, you’ll work with UX Designers, Product Managers and Architects to drive innovative solutions, guiding engagements from discovery through delivery and measurable impact.

Qualifications

• 7+ years of experience or equivalent expertise working within a broad set of products to solve client use cases.
• Experience in applying JTBD principles and framework.
• Experience partnering with clients in a technology field with engineers.
• Experience supporting product teams while pitching and delivering complex technical products, projects, or applications.
• Demonstrated experience in structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices.

Responsibilities

• Own the end-to-end customer experience across IP Products by applying JTBD principles, understanding what customers are trying to achieve.
• Partner with UX Designers, Product Managers and Architects to design solutions that deliver meaningful value at every stage of the journey.
• Begin every initiative by understanding the customer’s goals, context, and desired business outcomes; prioritize solutions delivering the greatest business value.
• Lead cross-functional meetings, workshops and discussions with designers, product and customers to solve experience challenges.
• Drive innovation by using solution charters to design and run experiments, iterating and prototyping; learn from failures to identify best solutions.

Skills

End-to-end client experience

JTBD principles

Client engagement with engineers

Pitching & delivering complex products

Advising teams on strategies

Job description

Testing Site - JPMC is seeking a Director-level Client Solutions Architect to elevate the end-to-end client experience across IP Products. You will blend deep technical leadership with a strategic view of the sales cycle to design outcomes that matter for clients.

Leading cross-functional teams, you’ll work with UX Designers, Product Managers and Architects to drive innovative solutions, guiding engagements from discovery through delivery and measurable impact.