Client Solutions Architect, Executive Director - Infrastructure Platforms

Testing Site - JPMC; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Testing Site - JPMC is seeking a Director-level Client Solutions Architect to elevate the end-to-end client experience across IP Products. You will blend deep technical leadership with a strategic view of the sales cycle to design outcomes that matter for clients.

Leading cross-functional teams, you’ll work with UX Designers, Product Managers and Architects to drive innovative solutions, guiding engagements from discovery through delivery and measurable impact.

Qualifications

• 7+ years of experience or equivalent expertise working within a broad set of products to solve client use cases.
• Experience in applying JTBD principles and framework.
• Experience partnering with clients in a technology field with engineers.
• Experience supporting product teams while pitching and delivering complex technical products, projects, or applications.
• Demonstrated experience in structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices.

Responsibilities

• Own the end-to-end customer experience across IP Products by applying JTBD principles, understanding what customers are trying to achieve.
• Partner with UX Designers, Product Managers and Architects to design solutions that deliver meaningful value at every stage of the journey.
• Begin every initiative by understanding the customer’s goals, context, and desired business outcomes; prioritize solutions delivering the greatest business value.
• Lead cross-functional meetings, workshops and discussions with designers, product and customers to solve experience challenges.
• Drive innovation by using solution charters to design and run experiments, iterating and prototyping; learn from failures to identify best solutions.

Skills

End-to-end client experience

JTBD principles

Client engagement with engineers

Pitching & delivering complex products

Advising teams on strategies

Job description

Leverage your deep technical knowledge to reshape how clients experience our products and help to elevate every client interaction.

As a Client Solutions Architect Director in Infrastructure Platforms Experience , you are a technical expert for a set of products. You are well-versed in the sales cycle and in designing solutions to address clients’ complex problems. You are well-versed in customer needs and in designing solutions to address complex problems. As a leader on your team with advanced technical capabilities, you leverage your skills to innovate on how products are designed, enhanced, and modified, and create new ways for teams to successfully consult with customers to continuously improve their experience with the firm’s products.

Job responsibilities

• Own the end-to-end customer experience across IP Products by applying JTBD principles, understanding what customers are trying to achieve
• Partner with UX Designers. Product Managers and Architects to design solutions that deliver meaningful value at every stage of the journey
• Begin every initiative by understanding the customer’s goals, context, and desired business outcomes. Use governance processes to prioritize solutions and experiences that deliver measurable impact and the greatest business value for customers
• Lead cross-functional meetings, workshops and discussions with designers, product and customers to solve experience challenges
• Drive innovation by using solution charters to design and run experiments, working iteratively and embracing rapid prototyping. Accept failure as a source of learning to quickly identify the best solutions
• Share observations and identified pain points with GT Partners, recognizing that some issues may be best owned and solved by them. Where appropriate, invite GT Partners to co-create solutions to address customer needs and deliver meaningful value

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise working within a broad set of products to solve client use cases
• Experience in applying JTBD principles and framework
• Extensive experience in partnering with clients in a technology field with engineers
• Experience in supporting product teams while pitching and delivering complex technical products, projects, or applications
• Demonstrated experience in structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices