Remote Enterprise Apps Support Analyst (Tier 2)

Concept Solutions

United States

Remote

USD 100.000 - 110.000

Vollzeit

Vor 7 Tagen

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

Health, dental, vision and life保险

401(k) with matching

Immediate vesting

Zusammenfassung

Concept Solutions, LLC (CS) is seeking an Application Support Analyst to support a mission-critical DoW application modernization program. You will provide Tier 2 support, troubleshoot issues, and help ensure a reliable user experience across enterprise applications used by a large monthly user base.

Responsibilities include managing escalations, documenting issues, maintaining knowledge bases, and producing monthly trend reports.

Qualifikationen

Minimum of 2 years of experience providing application support for enterprise web applications.
Experience using Jira and ServiceNow for incident tracking, documentation, and issue management.
Strong written communication skills and ability to document technical issues clearly.
Active Secret security clearance.

Aufgaben

Receive and manage Tier 2 escalations across three enterprise applications.
Troubleshoot reported issues by reproducing, classifying, documenting, and assigning incidents.
Maintain accurate issue registers and track escalations through support processes.
Develop and maintain known-issue documentation and user-facing workarounds.
Identify recurring issues and prepare monthly trend reports.
Collaborate with technical teams to ensure timely issue resolution and reliability.

Kenntnisse

Jira

ServiceNow

Communication

Security clearance

Tools