Client Services VP — Change & Onboarding Excellence

STATE STREET CORPORATION; Kansas City (MO); Vor Ort; USD 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

401K with company match

Insurance coverage: medical, dental, 1

Paid time off

Employee Assistance Program

Incentive compensation

Tax-advantaged savings plans

Zusammenfassung

STATE STREET CORPORATION is seeking a senior operations/product leadership professional in Missouri to manage client relationships and oversee change management across BAU and program onboarding efforts. The role emphasizes collaboration, influence, and proactive problem resolution to support client success.

You will coordinate with middle and back office teams, prepare management reports, and leverage platforms such as My.StateStreet, IMT and MCH/EHZN to drive operational excellence.

Qualifikationen

• 6-8 years of financial services experience, in operational, technology, product management, or project capacity.
• Strong collaboration and influencing skills.
• Strong written and communication skills and ability to present to clients and senior STT management.

Aufgaben

• Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues
• Manage the change management administration and communication with clients.
• Manage linkages between change management, for both BAU and program work, as part of broader end-to-end onboarding / implementation efforts.
• Manage impact of change on the client support model by providing ongoing direction in the development, implementation and integration of new client change requests. Ensure the timely & accurate completion of development and operational change requests.
• Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
• Influence others in preparing various statuses, activity and performance reports for senior management.
• Collaborate with STT’s middle and back office operations and provide input on plans to enhance operations.
• Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.

Kenntnisse

Collaboration

Influencing

Written communication

Leadership

Jobbeschreibung

STATE STREET CORPORATION is seeking a senior operations/product leadership professional in Missouri to manage client relationships and oversee change management across BAU and program onboarding efforts. The role emphasizes collaboration, influence, and proactive problem resolution to support client success.

You will coordinate with middle and back office teams, prepare management reports, and leverage platforms such as My.StateStreet, IMT and MCH/EHZN to drive operational excellence.