Senior Client Operations & Change Lead

State Street; Quincy (MA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Job summary

State Street is seeking a high-visibility, client-facing role managing complex business queries and supporting client business management responsibilities. You will be a cross-client subject matter expert with extensive interaction across internal support functions to enhance the client experience.

The position emphasizes collaboration, ownership, and leadership as you manage relationships, oversee change management, and guide onboarding and implementation with My.StateStreet, IMT, and MCH/EHZN.

Qualifications

• 6-8 years of financial services experience in operational, technology, product management, or project capacity.
• Strong collaboration and influencing skills.
• Strong written and communication skills and ability to present to clients and senior STT management.
• Strong sense of ownership and leadership.

Responsibilities

• Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues.
• Manage the change management administration and communication with clients.
• Manage linkages between change management, for both BAU and program work, as part of broader end-to-end onboarding / implementation efforts.
• Manage impact of change on the client support model by providing ongoing direction in the development, implementation and integration of new client change requests. Ensure the timely & accurate completion of development and operational change requests.
• Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
• Influence others in preparing various statuses, activity and performance reports for senior management.
• Collaborate with STT’s middle and back office operations and provide input on plans to enhance operations.
• Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.

Skills

Collaboration

Influencing

Written communication

Leadership

Tools

My.StateStreet

IMT

MCH/EHZN

Job description

State Street is seeking a high-visibility, client-facing role managing complex business queries and supporting client business management responsibilities. You will be a cross-client subject matter expert with extensive interaction across internal support functions to enhance the client experience.

The position emphasizes collaboration, ownership, and leadership as you manage relationships, oversee change management, and guide onboarding and implementation with My.StateStreet, IMT, and MCH/EHZN.