Client Services Technician II: IT Desktop Support

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking an IT Desktop Support professional to deliver top-notch client assistance in clinical, academic, and corporate settings. You will troubleshoot issues, deploy software, and document solutions to improve the knowledge base and user experience.

You will also train junior technicians and communicate clearly with end-users to ensure satisfaction across the network’s facilities in the Lehigh Valley region.

Qualifications

• Minimum High School Diploma or GED; 3 years related work experience.
• Ability to apply logical steps to resolve technical issues and escalate when needed.
• Strong interpersonal skills to provide a positive support experience.
• Familiarity with ticketing systems (e.g. ServiceNow) and workflow documentation.
• Experience with Citrix VDI, FlexTG printer deployments and networking basics.

Responsibilities

• Resolve escalated desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians.
• Communicate effectively with end-users to ensure clarity and satisfaction.

Skills

3 years exp

Troubleshooting

Interpersonal skills

Ticketing systems

Citrix VDI

Network protocols

Education

High School Diploma/GED

Tools

ServiceNow

Citrix VDI

Printer deployments

Job description

Lehigh Valley Health Network, Inc. is seeking an IT Desktop Support professional to deliver top-notch client assistance in clinical, academic, and corporate settings. You will troubleshoot issues, deploy software, and document solutions to improve the knowledge base and user experience.

You will also train junior technicians and communicate clearly with end-users to ensure satisfaction across the network’s facilities in the Lehigh Valley region.