Technician II Client Services

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking an IT Desktop Support professional to deliver top-notch client assistance in clinical, academic, and corporate settings. You will troubleshoot issues, deploy software, and document solutions to improve the knowledge base and user experience.

You will also train junior technicians and communicate clearly with end-users to ensure satisfaction across the network’s facilities in the Lehigh Valley region.

Qualifications

• Minimum High School Diploma or GED; 3 years related work experience.
• Ability to apply logical steps to resolve technical issues and escalate when needed.
• Strong interpersonal skills to provide a positive support experience.
• Familiarity with ticketing systems (e.g. ServiceNow) and workflow documentation.
• Experience with Citrix VDI, FlexTG printer deployments and networking basics.

Responsibilities

• Resolve escalated desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians.
• Communicate effectively with end-users to ensure clarity and satisfaction.

Skills

3 years exp

Troubleshooting

Interpersonal skills

Ticketing systems

Citrix VDI

Network protocols

Education

High School Diploma/GED

Tools

ServiceNow

Citrix VDI

Printer deployments

Job description

Imagine a career at one of the nation’s most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the “Best Hospitals” by U.S. News & World Report for 23 consecutive years. We’re a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center’s prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an ‘A’ grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN’s commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you’re considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Responsible for delivering exceptional support and assistance to clients and customers regarding technical products and services. Troubleshoots issues, provides guidance, and resolves technical inquiries to ensure customer satisfaction. Provides desktop support and equipment deployment services in clinical, academic, and corporate settings. Responds to support requests, diagnoses technical problems, offers solutions, and facilitates communication between clients and technical teams. Fosters strong client relationships, enhances user experience, and ensures the effective use of technology solutions.

Job Duties

• Resolve escalated desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians
• Communicate effectively with end-users to ensure clarity and satisfaction

Minimum Qualifications

• High School Diploma/GED
• 3 years related work experience
• Apply logical steps to resolve technical issues and escalated when necessary
• Strong interpersonal skills to provide a positive support experience
• Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation
• Handle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)
• General awareness of IP addressing, connectivity troubleshooting, and basic network protocols

Physical Demands

Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient’s weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

https://youtu.be/GD67a9hIXUY

Work Shift

Day Shift

Address

1627 Chew St

Primary Location

Lehigh Valley Hospital- 17th Street

Position Type

Onsite

Union

Not Applicable

Work Schedule

Monday-Friday; 8:30a-5:00p

Department

1004-13121 CSS-Info Services Customer Service