Hybrid Client Services Analyst — Tech & Underwriting Support

National Indemnity Company; Omaha (NE); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Wellness program

Retirement and savings plan with employer match

Educational reimbursement

Job summary

National Indemnity Company in Omaha, NE is seeking a Client Services Analyst to provide technology support for company products. You will assist customers with navigating applications, resolve issues, and serve as a liaison between various teams.

This role offers a hybrid work arrangement after six months. The ideal candidate will have a Bachelor’s Degree and experience in customer service or technology support.

Benefits include a wellness program, retirement plans, and educational reimbursement.

Qualifications

• Bachelor's Degree in relevant field or Associate's with 2+ years experience.
• One or more years of customer service or insurance support experience.
• Proficiency with spreadsheet and database applications.

Responsibilities

• Serve as the primary contact for technology support.
• Troubleshoot issues with software and applications.
• Assist agents with navigating online platforms.
• Document and report software defects.
• Support onboarding of new team members.

Skills

Communication skills

Technical aptitude

Attention to detail

Analytical skills

Problem-solving skills

Education

Bachelor's Degree in Business, Insurance, IT or related field

Associate's Degree with 2+ years of experience

Tools

Spreadsheet software

Database management tools

Job description

National Indemnity Company in Omaha, NE is seeking a Client Services Analyst to provide technology support for company products. You will assist customers with navigating applications, resolve issues, and serve as a liaison between various teams.

This role offers a hybrid work arrangement after six months. The ideal candidate will have a Bachelor’s Degree and experience in customer service or technology support.

Benefits include a wellness program, retirement plans, and educational reimbursement.