Client Services Team - Hamptons

SLT (Strengthen - Lengthen - Tone); Town of East Hampton (NY); Sur place; USD 22 000 - 30 000; Temps partiel

Résumé du poste

SLT (Strengthen - Lengthen - Tone) in East Hampton/Southampton is seeking a part-time Studio Associate to greet clients, deliver outstanding hospitality, and guide new clients through pricing and class options.

You will demo Megaformer machines, conduct studio tours, and support instructors to ensure a seamless check-in and class experience. Familiarity with Mariana Tek and strong organizational and communication skills are valued.

Qualifications

• Superior customer service skills required.
• Excellent interpersonal and service-oriented outlook.
• Highly organized with strong attention to detail.
• Ability to work independently and as part of a team.
• Clear communication with team, clients, and senior management.
• Must be able to lift up to 50 lbs.

Responsabilités

• Greet and engage clients in a positive and friendly manner.
• Provide exceptional client service and hospitality to all clients and prospective clients.
• Share pricing and class information with prospective clients.
• Deliver Megaformer demos to new clients.
• Complete studio tours with new clients.
• Work alongside and support SLT instructors to ensure a smooth check-in and class experience.
• Ensure complete knowledge of Mariana Tek system.
• Assist Management with day-to-day studio operations.
• Respond promptly to studio emails; notify Studio Manager if needed.
• Understand SLT product knowledge, policies and procedures for retail operations.
• Complete basic Megaformer machine maintenance.
• Maintain studio cleanliness and organization between each class.
• Assist in retail inventory at the end of the month.
• Complete opening and/or closing checklists.
• Perform other studio duties as needed.

Connaissances

Customer service

Interpersonal skills

Organized

Team player

Communication

Lift 50 lbs

Outils

Mariana Tek

Description du poste

Reports To: Studio Manager

Employment Status: Part Time/Non-Exempt

Locations in East Hampton and Southampton

Key Responsibilities

• Greet and engage clients in a positive and friendly manner
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients
• Share pricing and class information with prospective clients
• Deliver Megaformer machine demos to new clients
• Complete studio tours with new clients
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
• Ensure complete knowledge of Mariana Tek system
• Assist Management with day-to-day operations of the studio
• Ensure prompt response to studio emails; notify Studio Manager if needed
• Understand SLT product knowledge, policies and procedures for retail operations
• Complete basic Megaformer machine maintenance
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
• Assist in retail inventory at the end of the month
• Complete opening and/or closing checklists
• Perform other studio duties as needed

Qualifications

• Mariana Tek software experience a plus
• Leadership experience a plus
• Must have superior customer service skills
• Must have excellent interpersonal skills and a service-oriented outlook
• Must be highly organized
• Ability to work independently as well as on a team
• Should have a strong ability to communicate clearly with team members, clients and senior management
• Must be able to move and/or lift heavy items, up to 50 lbs.

Work Requirements

• Must be available to work:
• Minimum of one shift per week
• Ability to work flexible hours; early morning/weekends
• Must have own transportation and housing

SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.