Client Services Team Lead - Higher Ed Support & Impact

University of South Carolina; Columbia (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Retirement Programs

Paid Tuition

Dependent Scholarships

Annual Leave

Sick Leave

13 Paid Holidays

Paid Parental Leave

Professional Development Opportunities

Job summary

University of South Carolina seeks a Client Services Team Lead within the EM Office of the Registrar to oversee daily client services, guide staff, and coordinate coverage. The role also handles daily deposits, PCI compliance, and process improvements.

Reporting to the Assistant Registrar for Client Services, you will resolve escalated issues and help ensure timely, accurate service delivery to students, alumni, and stakeholders.

Qualifications

• Excellent oral and written communication skills are required.
• Knowledge of USC academic policies and procedures/knowledge of client/customer service principles preferred.
• Excellent keyboarding, data entry and word processing skills required.

Responsibilities

• Supports the delivery of accurate, timely, and responsive services for students, alumni, and other University stakeholders.
• Under the direction of the Assistant Registrar for Client Services, provides guidance and support to staff, coordinates daily coverage, and resolves escalated client-service matters.
• Supports daily financial deposits, PCI compliance, and continuous improvement of service procedures.

Skills

Oral communication

Written communication

Data entry

Typing/Word processing

Job description

University of South Carolina seeks a Client Services Team Lead within the EM Office of the Registrar to oversee daily client services, guide staff, and coordinate coverage. The role also handles daily deposits, PCI compliance, and process improvements.

Reporting to the Assistant Registrar for Client Services, you will resolve escalated issues and help ensure timely, accurate service delivery to students, alumni, and stakeholders.