Client Services Team Lead

University of South Carolina; Columbia (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Retirement Programs

Paid Tuition

Dependent Scholarships

Annual Leave

Sick Leave

13 Paid Holidays

Paid Parental Leave

Professional Development Opportunities

Job summary

University of South Carolina seeks a Client Services Team Lead within the EM Office of the Registrar to oversee daily client services, guide staff, and coordinate coverage. The role also handles daily deposits, PCI compliance, and process improvements.

Reporting to the Assistant Registrar for Client Services, you will resolve escalated issues and help ensure timely, accurate service delivery to students, alumni, and stakeholders.

Qualifications

• Excellent oral and written communication skills are required.
• Knowledge of USC academic policies and procedures/knowledge of client/customer service principles preferred.
• Excellent keyboarding, data entry and word processing skills required.

Responsibilities

• Supports the delivery of accurate, timely, and responsive services for students, alumni, and other University stakeholders.
• Under the direction of the Assistant Registrar for Client Services, provides guidance and support to staff, coordinates daily coverage, and resolves escalated client-service matters.
• Supports daily financial deposits, PCI compliance, and continuous improvement of service procedures.

Skills

Oral communication

Written communication

Data entry

Typing/Word processing

Job description

Client Services Team Lead

Department: EM Office of the Registrar

Advertised Salary Range:

Part/Full Time: Full Time

About UofSC

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Advertised Job Summary

The Client Services Team Lead supports the delivery of accurate, timely, and responsive services for students, alumni, and other University stakeholders within Client Services. Under the direction of the Assistant Registrar for Client Services, this position provides guidance and support to staff, coordinates daily coverage, and resolves escalated client-service matters. It also supports daily financial deposits, PCI compliance, and continuous improvement of service procedures.

Preferred Qualifications

• Knowledge of USC academic policies and procedures/knowledge of client/customer service principles preferred.

Knowledge/Skills/Abilities

• Excellent oral and written communication skills are required. Knowledge of USC academic policies and procedures/ knowledge of client/customer service principles preferred.
• Excellent keyboarding, data entry and word processing skills required.

Job Close Date

11/13/2026

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.