Client Services Team Lead

State of South Carolina; Columbia (SC); Sur place; USD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health and Life Insurance

Retirement Programs

Paid Tuition

Dependent Scholarships

Annual Leave

Sick Leave

13 Paid Holidays

Paid Parental Leave

Professional Development

Résumé du poste

The University of South Carolina is seeking a Client Services Team Lead to support accurate, timely, and responsive services for students, alumni, and university stakeholders. Under the Assistant Registrar for Client Services, you will guide staff, coordinate daily coverage, and resolve escalated service matters in Columbia.

Responsibilities include assisting with daily financial deposits, PCI compliance, and continuous improvement of service procedures, ensuring high-quality client experiences

Qualifications

• Excellent oral and written communication skills are required.
• Knowledge of USC academic policies and procedures/ knowledge of client/customer service principles preferred.
• Excellent keyboarding, data entry and word processing skills required.

Responsabilités

• Support the delivery of accurate, timely, and responsive services for students, alumni, and other USC stakeholders.
• Under the direction of the Assistant Registrar for Client Services, provide guidance and support to staff and coordinate daily coverage.
• Resolve escalated client-service matters and support daily financial deposits and PCI compliance.

Connaissances

Communication skills

Data entry

Policy knowledge

Description du poste

Client Services Team Lead Department: EM Office of the Registrar Advertised Salary Range: Part/Full Time: Full Time

About UofSC: From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement Advertised Job Summary

The Client Services Team Lead supports the delivery of accurate, timely, and responsive services for students, alumni, and other University stakeholders within Client Services. Under the direction of the Assistant Registrar for Client Services, this position provides guidance and support to staff, coordinates daily coverage, and resolves escalated client-service matters. It also supports daily financial deposits, PCI compliance, and continuous improvement of service procedures.

Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by November 13, 2026.

Knowledge/Skills/Abilities

• Excellent oral and written communication skills are required. Knowledge of USC academic policies and procedures/ knowledge of client/customer service principles preferred.
• Excellent keyboarding, data entry and word processing skills required.

Preferred Qualifications

• Knowledge of USC academic policies and procedures/knowledge of client/customer service principles preferred.

Job Close Date 11/13/2026

Benefits

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions. je-30069adab46a407fbba66b01d019e115