Client Services Supervisor - Volunteer & Crisis Support

Prestonwood Baptist Church; Richardson (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Prestonwood Pregnancy Center in Richardson, TX seeks a Full-Time Admin - Clerical role supporting client services and volunteer programs. The position requires mentoring volunteers, coordinating classes, and providing compassionate crisis support.

Candidates should be college-educated, bilingual English/Spanish a plus, with strong communication skills and the ability to handle confidential information and plan events.

Qualifications

• Growing relationship with Jesus Christ as Lord and Savior in active ministry.
• Pro-life in word and pro-love in action.
• Bilingual communication skills in English/Spanish preferred.
• Experience counseling those in crisis situations.
• Experience volunteering in a counseling setting is helpful.
• Experience working with or directing volunteers is helpful.
• Strong written and oral communication skills.
• Intermediate to advanced skills with Microsoft Office products.
• Ability to work a Monday-Friday schedule with occasional evenings, one Saturday per month, and PPC events.
• Ability to work at a desk for long periods and lift up to 10 pounds.

Responsibilities

• Teach, train, and mentor client advocate volunteers who will serve clients during each phase of PPC.
• Offer support services to clients in crisis situations through PPC’s available resources.
• Manage crisis pregnancy clients through emergency situations by using outside resources.
• Recognize and respond to situations requiring reporting to local police and/or CPS.
• Recognize, acknowledge, and reward volunteers to build relationships.
• Teach volunteers how to build and maintain relationships with clients through touchpoints and follow-up.
• Ensure sufficient number of volunteers are available and scheduled to meet with clients.
• Provide high-level support to volunteers to maximize their gifts and time.
• Meet with clients as needed and provide Biblical and social service guidance.
• Ensure a consistent stock of marketing, educational, and informational supplies for Client Services.
• Create and maintain class schedules for clients.
• Plan PPC education opportunities, including scheduling, leading, teaching, and training.
• Provide information and feedback to the Director of Client Services to enhance client experience.
• Other duties as assigned.

Skills

Volunteer management

Crisis counseling

Bilingual English/Spanish

Confidentiality

Church ministry

Strong communication

Scheduling

Client services

Microsoft Office

Education

College degree preferred

Tools

Microsoft Office

Job description

Prestonwood Pregnancy Center in Richardson, TX seeks a Full-Time Admin - Clerical role supporting client services and volunteer programs. The position requires mentoring volunteers, coordinating classes, and providing compassionate crisis support.

Candidates should be college-educated, bilingual English/Spanish a plus, with strong communication skills and the ability to handle confidential information and plan events.