Client Services Supervisor

Prestonwood Baptist Church; Richardson (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Prestonwood Pregnancy Center in Richardson, TX seeks a Full-Time Admin - Clerical role supporting client services and volunteer programs. The position requires mentoring volunteers, coordinating classes, and providing compassionate crisis support.

Candidates should be college-educated, bilingual English/Spanish a plus, with strong communication skills and the ability to handle confidential information and plan events.

Qualifications

• Growing relationship with Jesus Christ as Lord and Savior in active ministry.
• Pro-life in word and pro-love in action.
• Bilingual communication skills in English/Spanish preferred.
• Experience counseling those in crisis situations.
• Experience volunteering in a counseling setting is helpful.
• Experience working with or directing volunteers is helpful.
• Strong written and oral communication skills.
• Intermediate to advanced skills with Microsoft Office products.
• Ability to work a Monday-Friday schedule with occasional evenings, one Saturday per month, and PPC events.
• Ability to work at a desk for long periods and lift up to 10 pounds.

Responsibilities

• Teach, train, and mentor client advocate volunteers who will serve clients during each phase of PPC.
• Offer support services to clients in crisis situations through PPC’s available resources.
• Manage crisis pregnancy clients through emergency situations by using outside resources.
• Recognize and respond to situations requiring reporting to local police and/or CPS.
• Recognize, acknowledge, and reward volunteers to build relationships.
• Teach volunteers how to build and maintain relationships with clients through touchpoints and follow-up.
• Ensure sufficient number of volunteers are available and scheduled to meet with clients.
• Provide high-level support to volunteers to maximize their gifts and time.
• Meet with clients as needed and provide Biblical and social service guidance.
• Ensure a consistent stock of marketing, educational, and informational supplies for Client Services.
• Create and maintain class schedules for clients.
• Plan PPC education opportunities, including scheduling, leading, teaching, and training.
• Provide information and feedback to the Director of Client Services to enhance client experience.
• Other duties as assigned.

Skills

Volunteer management

Crisis counseling

Bilingual English/Spanish

Confidentiality

Church ministry

Strong communication

Scheduling

Client services

Microsoft Office

Education

College degree preferred

Tools

Microsoft Office

Job description

Job DetailsJob Location: Prestonwood Pregnancy Center - Richardson, TX 75080Position Type: Full-TimeEducation Level: College PreferredJob Category: Admin - ClericalProvides services to clients of the Prestonwood Pregnancy Center (“PPC”).

Responsibilities

• Teach, train, and mentor client advocate volunteers (volunteers) who will serve clients during each phase of their PPC experience
• Offer support services to clients in crisis situations through PPC’s available resources
• Manage crisis pregnancy clients through emergency situations by using outside resources such as Health & Human Services advocate site, hospitals, adoption agencies, etc.
• Recognize and respond to situations which require reporting to local police and/or Child Protective Services
• Recognize, acknowledge, and reward volunteers through various methods to build strong and secure relationships
• Teach volunteers how to build and maintain relationships with their clients through appropriate touch points and constant follow up, including celebrating important dates, being there during crisis situations, etc.
• Ensure sufficient number of volunteers are available and scheduled to meet with clients
• Model excellence in all areas
• Provide a high level of support to volunteers, enabling them to maximize their gifts and utilize their time to the utmost, creating a desire to continue to volunteer at PPC
• Meet with clients as needed and provide Biblical and social service guidance as needed
• Ensure a consistent stock of marketing, educational, and informational supplies for Client Services
• Create and maintain class schedules for clients
• Plan appropriate PPC education opportunities, including scheduling, leading, teaching, and training
• Provide information, feedback, and suggestions to the Director of Client Services to enhance client experience
• Other duties as assigned

Qualifications

• Growing relationship with Jesus Christ as Lord and Savior as an active member of a Bible believing and preaching ministry
• Pro-life in word and pro-love in action
• Bilingual (English/Spanish) communication skills oral and written a plus
• Ability to work independently and maintain a high degree of confidentiality
• Experience in counseling those in crisis situations
• Experience working as a volunteer in a counseling setting helpful
• Experience working with or directing volunteers helpful
• Strong communication skills, both written and oral
• Intermediate to advanced skills with Microsoft Office products
• Ability to work a Monday-Friday schedule with flexibility to include approximately one evening per week, one Saturday per month, and PPC scheduled events
• Ability to work at a desk with a computer screen for extended periods of time, occasionally perform physical activities that require moving one’s whole body, such as walking, stooping, pushing/pulling a cart, and lifting up to 10 pounds without assistance