Client Services Supervisor - Southwest

Prestonwood Baptist Church; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Prestonwood Pregnancy Center - Southwest in Dallas, TX is seeking a dedicated admin-clerical professional for full-time support of client services and volunteer programs.

The role emphasizes coordinating volunteers, delivering crisis support, and maintaining strict confidentiality while working with clients. Flexibility for occasional evenings and Saturdays is required.

Qualifications

• Growing relationship with Jesus Christ as Lord and Savior and active church member.
• Pro-life in word and pro-love in action.

Responsibilities

• Teach, train, and mentor client advocate volunteers who will serve clients during each phase of PPC - SW experience
• Offer support services to clients in crisis situations through the center's available resources
• Manage crisis pregnancy clients through emergency situations by using outside resources
• Recognize and respond to situations which require reporting to local police and/or Child Protective Services
• Recognize, acknowledge, and reward volunteers through various methods to build strong and secure relationships
• Teach volunteers how to build and maintain relationships with their clients through appropriate touch points and follow up
• Ensure sufficient number of volunteers are available and scheduled to meet with clients
• Model excellence in all areas
• Provide a high level of support to volunteers, enabling them to maximize their gifts and utilize their time to the utmost
• Meet with clients as needed and provide Biblical and social service guidance as needed
• Ensure a consistent stock of marketing, educational, and informational supplies for Client Services
• Create and maintain class schedules for clients
• Plan appropriate center education opportunities
• Provide information, feedback, and suggestions to the Director of Client Services to enhance client experience
• Other duties as assigned

Skills

Volunteer management

Crisis counseling

Bilingual English/Spanish

Confidentiality

Communication skills

Microsoft Office

Education

College Preferred

Tools

Microsoft Office

Job description

Job Details

Job Location: Prestonwood Pregnancy Center - Southwest - Dallas, TX 75237
Position Type: Full-Time
Education Level: College Preferred
Job Category: Admin - Clerical
Provides services to clients of the Prestonwood Pregnancy Center - Southwest ("PPC - SW")

Responsibilities

• Teach, train, and mentor client advocate volunteers (volunteers) who will serve clients during each phase of their PPC - SW experience
• Offer support services to clients in crisis situations through the center's available resources
• Manage crisis pregnancy clients through emergency situations by using outside resources such Health & Human Services advocate site, hospitals, adoption agencies, etc.
• Recognize and respond to situations which require reporting to local police and/or Child Protective Services
• Recognize, acknowledge, and reward volunteers through various methods to build strong and secure relationships
• Teach volunteers how to build and maintain relationships with their clients through appropriate touch points and constant follow up. For example, celebrating important dates, being there during crisis situations, etc.
• Ensure sufficient number of volunteers are available and scheduled to meet with clients.
• Model excellence in all areas
• Provide a high level of support to volunteers, enabling them to maximize their gifts and utilize their time to the utmost, creating a desire to continue to volunteer at PPC - SW
• Meet with clients as needed and provide Biblical and social service guidance as needed
• Ensure a consistent stock of marketing, educational, and informational supplies for Client Services
• Create and maintain class schedules for clients
• Plan appropriate center education opportunities, (schedule, lead, teach, train, etc.)
• Provide information, feedback, and suggestions to the Director of Client Services to enhance client experience
• Other duties as assigned

Qualifications

• Growing relationship with Jesus Christ as Lord and Savior as an active member of a Bible believing and preaching ministry
• Pro-life in word and pro-love in action
• Bilingual (English/Spanish) communication skills oral and written required
• Ability to work independently and maintain a high degree of confidentiality
• Experience in counseling those in crisis situations
• Experience working as a volunteer in a counseling setting helpful
• Experience working with or directing volunteers helpful
• Strong communication skills, both written and oral
• Intermediate to advanced skills with Microsoft Office products
• Ability to work a Monday-Friday schedule with flexibility to include approximately one evening per week, one Saturday per month, and PPC scheduled events
• Ability to work at a desk with a computer screen for extended periods of time, while occasionally performing physical activities requiring moving one's whole body, such as walking, stooping, pushing/pulling a cart, and lifting up to 10 pounds without assistance