Client Services Supervisor: Impactful Home Care Leader

Help at Home; Frankfort (KY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

401(k) retirement plan

Paid time off

Employee assistance programs

Flexible schedule

Job summary

Help At Home in Kentucky is seeking a Client Service Supervisor to lead client service operations, ensure care quality, and coach Caregivers. The role emphasizes confidentiality, compliance with HIPAA, and accurate documentation across client files, schedules, and communications with clients, aides, and referral sources.

The ideal candidate brings strong organizational skills, compassionate leadership, and the ability to manage multiple priorities in a fast-paced home care environment.

Qualifications

• Excellent organizational skills and ability to multitask.
• Strong problem-solving and conflict resolution abilities.
• Commitment to confidentiality and HIPAA guidelines.
• Ability to coach caregivers and improve service quality.
• Customer service mindset with a compassionate approach.

Responsibilities

• Maintain client files and related paperwork.
• Maintain confidentiality according to HIPAA guidelines.
• Assign homecare aides based on Plan of Care.
• Coach caregivers to ensure high-quality client care and escalate performance concerns.
• Communicate schedules and changes with clients, aides, referral sources, and management.
• Conduct in-home visits to assess client needs and communicate changes.

Skills

Organizational skills

Multitasking

Communication

Compassionate leadership

Customer service

Education

High school diploma or equivalent

Job description

Help At Home in Kentucky is seeking a Client Service Supervisor to lead client service operations, ensure care quality, and coach Caregivers. The role emphasizes confidentiality, compliance with HIPAA, and accurate documentation across client files, schedules, and communications with clients, aides, and referral sources.

The ideal candidate brings strong organizational skills, compassionate leadership, and the ability to manage multiple priorities in a fast-paced home care environment.