Client Services Specialist - Veterinary Front Desk

United Veterinary Care; Bayonne (NJ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k)

EAP

Pet care discounts

Referral bonus

Continuing education

Job summary

United Veterinary Care's Animal Infirmary of Hoboken and its Bayonne/Jersey City network is seeking a Client Service Representative to warmly welcome clients, answer phones, and guide families through check-in and appointment processes.

This role emphasizes compassion, clear communication, and the ability to multitask in a busy front desk setting; veterinary experience is helpful but not required. Join a collaborative team focused on excellent patient care.

Qualifications

• Customer service experience preferred.
• Excellent communication and multitasking abilities.
• Comfortable in a fast-paced veterinary environment.
• Passion for helping people and animals.

Responsibilities

• Greet clients and answer phones and emails.
• Schedule appointments and coordinate check-ins/checkouts.
• Process payments and explain next steps for pets' care.
• Collaborate with veterinarians and staff to ensure smooth information flow.
• Stay organized and adapt to changing priorities.
• Provide friendly, reassuring service to clients.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Job description

United Veterinary Care's Animal Infirmary of Hoboken and its Bayonne/Jersey City network is seeking a Client Service Representative to warmly welcome clients, answer phones, and guide families through check-in and appointment processes.

This role emphasizes compassion, clear communication, and the ability to multitask in a busy front desk setting; veterinary experience is helpful but not required. Join a collaborative team focused on excellent patient care.