Client Service Representative

United Veterinary Care; Bayonne (NJ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k)

EAP

Pet care discounts

Referral bonus

Continuing education

Job summary

United Veterinary Care's Animal Infirmary of Hoboken and its Bayonne/Jersey City network is seeking a Client Service Representative to warmly welcome clients, answer phones, and guide families through check-in and appointment processes.

This role emphasizes compassion, clear communication, and the ability to multitask in a busy front desk setting; veterinary experience is helpful but not required. Join a collaborative team focused on excellent patient care.

Qualifications

• Customer service experience preferred.
• Excellent communication and multitasking abilities.
• Comfortable in a fast-paced veterinary environment.
• Passion for helping people and animals.

Responsibilities

• Greet clients and answer phones and emails.
• Schedule appointments and coordinate check-ins/checkouts.
• Process payments and explain next steps for pets' care.
• Collaborate with veterinarians and staff to ensure smooth information flow.
• Stay organized and adapt to changing priorities.
• Provide friendly, reassuring service to clients.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Job description

Client Service Representative (CSR)

Animal Infirmary of Hoboken | Bayonne | Jersey City Heights | Downtown Jersey City, NJ

Veterinary medicine takes a team, and that team starts at the front desk. If you're the kind of person who can juggle a ringing phone, a check-in, a scheduling question, and a nervous pet parent who just needs a little reassurance, all while keeping your cool, we'd love to meet you.

Animal Infirmary of Hoboken and our sister hospitals in Bayonne, Jersey City Heights, and Downtown Jersey City are looking for a Client Service Representative (CSR) to help make every client and patient feel welcome. We know the front desk is about much more than answering phones and booking appointments. You're often the first face clients see, the reassuring voice they hear, and the person who helps keep the day running smoothly for everyone behind the scenes.

Our hospitals serve busy, close-knit communities where relationships matter. We're looking for someone who enjoys connecting with people, genuinely cares about animals, and understands that a little patience and kindness can go a long way. Some visits will be routine, some will be stressful, and others may involve a very opinionated cat who has absolutely no intention of cooperating. Being able to meet people where they are, communicate clearly, and bring a calm, welcoming presence to the day makes all the difference.

As a CSR, you'll greet clients, answer phones and emails, schedule appointments, coordinate check-ins and checkouts, process payments, and help clients understand next steps for their pets' care. You'll work closely with our veterinary assistants, technicians, doctors, and hospital leadership to keep information flowing and make sure patients receive the care they need. There will be plenty of multitasking, so being organized, dependable, and comfortable shifting gears when priorities change is important.

Veterinary experience is a plus, but we're also happy to consider someone with strong customer service skills who is eager to learn. If you've worked in a busy medical office, hospitality, retail, or another people-focused role, many of those skills will translate beautifully. We can teach you the veterinary-specific details; a genuine interest in helping people and their pets is harder to teach.

What matters most is finding someone who enjoys being part of a team, communicates well, treats clients and coworkers with respect, and takes pride in doing the little things right. We want someone who will pitch in, ask questions, learn the ropes, and help create a positive experience for clients and teammates alike.

What we offer

• Medical, dental, and vision insurance




• Paid time off for full-time employees




• Paid holidays




• 401(k)




• Company-sponsored Employee Assistance Program (EAP)




• Employee pet care discounts




• Employee referral bonus




• Continuing education and opportunities to grow your skills

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.