Client Services & Eligibility Support Technician

Goodwill of Delaware and Delaware County, PA; Georgetown (DE); On-site; USD 36,000 - 48,000; Full time

Job summary

The Thurman Adams State Service Center in Georgetown, DE is hiring a Social Service Technician to welcome clients and guide them through essential programs. This full-time role, Monday–Friday, 8:00 AM–5:00 PM, requires strong communication, data entry, and a caring approach to assist residents with eligibility and service access.

You will be the first point of contact, help with applications, review documents, and coordinate with program staff to ensure timely, coordinated service.

Qualifications

• Experience in customer service or client-facing roles.
• Familiarity with social service programs is a plus.
• Strong organizational skills and attention to detail.
• Proficiency with computers and data entry.

Responsibilities

• Serve as the first point of contact for clients, providing courteous and professional service.
• Assist clients with completing applications and navigating program information.
• Review documents for completeness and accuracy to support eligibility.
• Follow up with clients to obtain missing documentation or provide status updates.
• Enter and maintain accurate client data in automated systems.
• Address routine client concerns and direct to appropriate resources.
• Collaborate with team members to ensure timely, coordinated service.

Skills

Customer service

Verbal & written communication

Organization

Cultural sensitivity

Professional demeanor

Tools

Computer literacy

Data entry systems

Case management systems

Job description

The Thurman Adams State Service Center in Georgetown, DE is hiring a Social Service Technician to welcome clients and guide them through essential programs. This full-time role, Monday–Friday, 8:00 AM–5:00 PM, requires strong communication, data entry, and a caring approach to assist residents with eligibility and service access.

You will be the first point of contact, help with applications, review documents, and coordinate with program staff to ensure timely, coordinated service.